Order Management
After a seller has been successfully onboarded and their inventory has been uploaded to Facebook, their products are ready to be purchased by consumers.
See the Order Integration section for an abridged version of key jobs to be done when managing orders.
See the Order Lifecycle section for an explanation of the various order states and typical order flows throughout the lifetime of an order.
See Using the API for details on API access and common considerations when using any of the Order Management APIs.
Guides
Use these guides to sync and manage orders throughout their lifecycle and maximize both the buyer and seller experience.
Order APILearn how to list orders and retrieve details about an order or product. Fulfillment (Shipment) APILearn how to retrieve and manage shipments, including partial shipments, for orders. Associate Shipping Profiles with ProductsLearn how to use a manual update feed to manage shipping profiles for items in a shop’s catalog feed. Acknowledgement APILearn how to associate a shop with an app to ensure orders are properly synced between the partner’s OMS and Meta. | Cancellation and Refund APILearn how to retrieve and manage cancellations and refunds for orders. Shipping Profiles APILearn how to manage shipping profiles for a shop. Returns APILearn how to retrieve buyer-requested returns for orders. Shipping Carrier CodesLearn about supported shipping carriers. Error CodesLearn about the common error codes used in the Commerce Platform and how to take appropriate action. |