For product support and troubleshooting, you can raise a ticket to the Meta Support Community to triage and help with your questions.
See Get help to learn how to access and use this tool.
But first:
For answers to many common questions, see Frequently asked questions.
For questions related to the application for access and eligibility requirements, please refer to the Meta Content Library and API application page at the Inter-university Consortium for Political and Social Research (ICPSR)