Support

We are committed to supporting you as you use the Researcher Platform and associated APIs and datasets.

Frequently asked questions

See FAQ for some frequently asked questions and answers about Researcher Platform.

Get help

For product support and troubleshooting, you can raise a ticket to the Meta Support Community to triage and help with your questions.

See Support to learn how to access and use this tool.

Data Transparency Status Page

For information about ongoing issues, please visit the Data Transparency Status page. There you can check if there are any disruptions or outages affecting Meta Content Library, Content Library API or Researcher Platform. We recommend subscribing through the RSS feed button on the status page for updates.