온프레미스 API에 대한 지원을 중단합니다. 자세한 내용과 차세대 클라우드 API로 마이그레이션하는 방법을 알아보려면 온프레미스 API 지원 중단 문서를 참조하세요.
Support
The WhatsApp Business On-Premises API Support guide contains content and tools to help solve common issues encountered when implementing the On-Premises API.
Error & HTTP Status Codes
Common error codes and HTTP status codes you may encounter and descriptions for each.
FAQs
The frequently asked questions from developers who have implemented the On-Premises API.
Reset Your Certificate Authority Certificates
When uploading a Certificate Authority certificate to the your client, if the certificate is invalid for some reason, the Webapp containers will fail to start on reboot. Learn how to reset your certificate.
Reset Your Password
If you forgot your password, learn how you can reset it.
Status Dashboard
Meta provides a status page that reports real-time service status updates for the WhatsApp Business Platform. You can monitor this page to check whether the services are currently experiencing no known issues, experiencing some disruptions, or experiencing major disruptions and outages.
Support Logs
You can retrieve Docker logs, AWS logs, and HTTP Request IDs to troubleshoot issues you may be experiencing.
When exchanging log files with Direct Support, users can now upload attachments up to 2GB for files with .gz or .log extensions. Other types of files still have a 150 MB limit per file.
WADebug Troubleshooting Tool
WADebug is a command-line tool to help find any potential issues with On-Premises API setup, and to make help requests from WhatsApp support more effective.