We are sunsetting On-Premises API. Refer to our On-Premises API Sunset document for details, and to learn how to migrate to our next-generation Cloud API.

Support

The WhatsApp Business On-Premises API Support guide contains content and tools to help solve common issues encountered when implementing the On-Premises API.

Error & HTTP Status Codes

Common error codes and HTTP status codes you may encounter and descriptions for each.

FAQs

The frequently asked questions from developers who have implemented the On-Premises API.

Reset Your Certificate Authority Certificates

When uploading a Certificate Authority certificate to the your client, if the certificate is invalid for some reason, the Webapp containers will fail to start on reboot. Learn how to reset your certificate.

Reset Your Password

If you forgot your password, learn how you can reset it.

Status Dashboard

Meta provides a status page that reports real-time service status updates for the WhatsApp Business Platform. You can monitor this page to check whether the services are currently experiencing no known issues, experiencing some disruptions, or experiencing major disruptions and outages.

Support Logs

You can retrieve Docker logs, AWS logs, and HTTP Request IDs to troubleshoot issues you may be experiencing.

When exchanging log files with Direct Support, users can now upload attachments up to 2GB for files with .gz or .log extensions. Other types of files still have a 150 MB limit per file.

WADebug Troubleshooting Tool

WADebug is a command-line tool to help find any potential issues with On-Premises API setup, and to make help requests from WhatsApp support more effective.