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Business Compliance
/v1/settings/business/compliance_info
Use this endpoint to provide and retrieve e-commerce compliance information. Currently, compliance information includes a business's legal entity details.
Business compliance data is only exposed in the WhatsApp app and the WhatsApp Business app, and only if the app user's phone number is India-based (it begins with +91).
Before You Start
- You must use the
adminaccount to access the business compliance settings. - You must have a business address.
- Your business address must be set on your WhatsApp business using the business profile settings endpoint. If you do not complete this step, business compliance will remain incomplete and the storefront icon will not appear for customers when messaging with them.
Retrieving
Make a GET API call to access a business' compliance information.
Example
GET /v1/settings/business/compliance_info
A successful response includes the following information:
{
"settings": {
"business": {
"compliance_info": {
"customer_care_details": {
"email": "EMAIL",
"landline_number": "+00000000000",
"mobile_number": "+00000000000"
},
"entity_name": "NAME",
"entity_type": "TYPE",
"entity_type_custom": "",
"grievance_officer_details": {
"email": "EMAIL",
"landline_number": "+00000000000",
"mobile_number": "+00000000000",
"name": "NAME"
},
"is_registered": false,
"meta": {
"api_status": "stable",
"version": "2.38.0"
}
}
}
}
}
Providing Information
Make a POST call to provide a business' compliance information. In your call, include the parameters listed below.
Parameters
| Name | Description |
|---|---|
| Required. A business' legal name. |
| Required. Available options are:
|
| Required in some cases. Use when |
type: Boolean | Required in some cases. Use when |
| Required. |
| At least one contact field must be specified. |
customer_care_details Object
| Name | Description |
|---|---|
| Required. An email customers can use to reach the business. |
| Either A landline phone number customers can use to reach the business. Phone numbers must be provided with a |
| Either A mobile phone number customers can use to reach the business. Phone numbers must be provided with a |
grievance_officer_details Object
| Name | Description |
|---|---|
| Required. The name of the business' grievance officer. |
| Either one of these contact methods (email, landline and mobile) is mandatory. The email of the business' grievance officer. |
| Either one of these contact methods (email, landline and mobile) is mandatory. A landline phone number for the business' grievance officer. Phone numbers must be provided with a |
| Either one of these contact methods (email, landline and mobile) is mandatory. A mobile phone number for the business' grievance officer. Phone numbers must be provided with a |
Example
POST /v1/settings/business/compliance_info
{
"entity_name": "NAME",
"entity_type": "TYPE",
"entity_type_custom": "",
"is_registered": false,
"customer_care_details": {
"email": "EMAIL",
"landline_number": "+00000000000",
"mobile_number": "+00000000000"
},
"grievance_officer_details": {
"name": "NAME",
"email": "EMAIL",
"landline_number": "+00000000000",
"mobile_number": "+00000000000"
}
}