Receive Responses From Customers

After receiving Multi or Single product messages, users can: ask for more information about a product, add products to a shopping cart, and place an order. The best way to track a customer’s response to a message is by checking the webhooks alerts received for a specific message.

After sending a message, you get a message status notification webhook mentioning the status of that message. A sample webhook for a message that has been sent successfully looks like this:

{
  "statuses":[{
    "id": "message-ID",
    "recipient_id": "16315555555",
    "status": "sent",
    "timestamp": "1518694700"
  }]
}

Save that message ID to track how customers are receiving that message.

Asking For Information

Whenever a customer receives a Multi or Single Product Message, they can ask for more information about that specific product. There are two ways customers can use to ask for information:

• Text message: In this case, the customer sends a text message asking for more information after receiving a product.
• Clicking on "Message Business": In this case, the customer goes to a product’s Product Detail Page (PDP) and clicks on the “Message Business” button.

Once the customer sends a question, the business gets an inbound message webhook notification. These notifications include a messages object with the following components:

Use the webhook information to respond to the customer’s query. See Customer Asking For Information About a Specific Product Message for a webhooks example.

Placing an Order

Once customers have added a product to their shopping cart, they can send that cart to the business to complete the order. A business knows they have received an order by keeping up with their webhook notifications.

These notifications are of the order type and they include a messages object with the following components:

Use the webhook information to prepare the customer's order. See Customer placed an order after receiving a Multi or Single Product Message for a webhooks example.