Coupon Code Templates

Coupon code templates are marketing templates that display a single copy code button. When tapped, the code is copied to the customer's clipboard.

Limitations

Coupon code templates are currently not supported by the WhatsApp web client.
Codes are limited to 15 characters.
Button text cannot be customized.
Templates are limited to one copy code button.

Creating Coupon Code Templates

Use the WhatsApp Business Account > Message Templates endpoint to create coupon code templates.

Request Syntax

POST /<WHATSAPP_BUSINESS_ACCOUNT_ID>/message_templates

Post Body

{
  "name": "<NAME>",
  "language": "<LANGUAGE>",
  "category": "MARKETING",
  "components": [
    ... // Additional components, if using
    {
      "type":"BUTTONS",
      "buttons": [
        {
          "type":"COPY_CODE",
          "example": "<EXAMPLE>"
        },
        ... // Additional buttons, if using
      ]
    }
  ]
}

Properties

Placeholder Description Example Value

Placeholder	Description	Example Value
`<NAME>` String	Required. Template name. Maximum 512 characters.	`fall2023_promotion`
`<LANGUAGE>` Enum	Required. Template language and locale code.	`en_US`
`<EXAMPLE>` String	Required. Coupon code to be copied when tapped. Maximum 15 characters.	`25OFF`

<NAME>

String

Required.

Template name.

Maximum 512 characters.

fall2023_promotion

<LANGUAGE>

Enum

Required.

Template language and locale code.

en_US

<EXAMPLE>

String

Required.

Coupon code to be copied when tapped.

Maximum 15 characters.

25OFF

Response

Upon success, the API will respond with the following:

{
   "category" : "<CATEGORY>",
   "id" : "<ID>",
   "status" : "<STATUS>"
}

Response Properties

Placeholder Description Example Value

Placeholder	Description	Example Value
`<CATEGORY>` Enum	Template category.	`MARKETING`
`<ID>` Numeric string	Template ID.	`1924084211297547`
`<STATUS>` Enum	Template status.	`PENDING`

<CATEGORY>

Enum

Template category.

MARKETING

<ID>

Numeric string

Template ID.

1924084211297547

<STATUS>

Enum

Template status.

PENDING

Example Request

curl 'https://graph.facebook.com/v21.0/102290129340398/message_templates' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer EAAJB...' \
-d '
{
  "name": "coupon_code_fall2023_25off",
  "language": "en_US",
  "category": "MARKETING",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Our Fall Sale is on!"
    },
    {
      "type": "BODY",
      "text": "Shop now through November and use code {{1}} to get {{2}} off of all merchandise!",
      "example": {
        "body_text": [
          [
            "25OFF",
            "25%"
          ]
        ]
      }
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Unsubscribe"
        },
        {
          "type": "COPY_CODE",
          "example": "250FF"
        }
      ]
    }
  ]
}'

Example Response

{
  "category" : "MARKETING",
  "id" : "1924084211297547",
  "status" : "PENDING"
}

Sending Coupon Templates

Use the Cloud API to send approved coupon code templates in template messages. See Sending Coupon Code Templates.