Dukungan

/v1/support

Gunakan node support untuk mendapatkan bantuan dengan klien API WhatsApp Business Anda. Lihat Hubungi Dukungan untuk informasi selengkapnya tentang cara membuka tiket Dukungan Langsung.

Mengambil

Panggilan API ke node support akan mengembalikan informasi yang dapat digunakan tim Dukungan untuk membantu dalam masalah Anda.

Contoh

GET /v1/support

Menggunakan cURL:

curl  https://your-webapp-hostname:your-webapp-port/v1/support \
  -H 'Authorization: Bearer your-auth-token' 

Tanggapan yang berhasil akan mencantumkan data tentang klien API WhatsApp Business API. Kolom dalam tanggapan dapat bervariasi berdasarkan instalasi khusus Anda:

Instance tunggal

{
    "support": {   
        "context": "healthcheck", # context of the API
        "db_engine": "MYSQL"
        "db_info": [ database-driver-version ],
        "debug_info": "business-phone-number", #phone number if registered, otherwise, unregistered
        "description": "whatsapp-build-version",
        "device_iso8601": "current-timestamp",
  
        "e2e": { # encryption debug info
            "identity_timestamp": "id-timestamp",
            "registration_id": registration-id
        },
  
        "env": [ client-env-variables ],
        "expire_timestamp": "2018-09-27T14:26:07", # app build version expires timestamp 
        "free_space_data": 9223372036853727000, # bytes available on the data directory  
        "free_space_logs": 14269902848, # bytes available on the log directory
        "free_space_media_incoming": 9223372036853727000, # bytes available on the media incoming directory
        "free_space_media_outgoing": 9223372036853727000, # bytes available on the media outgoing directory
        "lc": "en", # lowercase, two-letter ISO 639 language code, ZZ if code is unknown
        "lg": "US", # uppercase, two or three-letter ISO 3166 country code, ZZ if code is unknown
        "multi_connect": false, # specifies whether current client is multiconnect enabled 
        "os_name": "ubuntu-x86_64", # operating system name 
        "os_version": "16.04", # operating system version

        "schema": { # database schema versions
            "axolotl": 1,
            "callback": 2,
            "cluster": 3,
            "config": 4,
            "contact": 5,
            "jobqueue": 6,
            "message": 7
        },
        "socket_conn": "UP | DN" | "SC" | "UP receiving offline" | "UNK", # see options below
        "version": "build-version"    
    }
}

Ketersediaan Tinggi/Multikoneksi

{
    "support": {
        "your-hostname1:your-container-id1": {
          "multi_connect" : true,
          "role": "primary_master | secondary_master | coreapp",
          "shards": [ [your-owned-shard-id, your-owned-shard-id], ...],
          "context": "healthcheck",
          "db_engine": "MYSQL | PGSQL",
          "db_info": [ ... ],
          "debug_info": "enterprise phone number",
          "description": "build information",
          ...
        },
        "your-hostname2:your-container-id2": {
          "multi_connect" : true,
          "role": "primary_master | secondary_master | coreapp",
          "shards": [ [your-owned-shard-id, your-owned-shard-id], ...],
          "context": "healthcheck",
          "db_engine": "MYSQL | PGSQL",
          "db_info": [ ... ],
          "debug_info": "enterprise phone number",
          "description": "build information",
          ...
        },
    }
}

Parameter

Kolom socket_conn

Kolom socket_conn menyediakan status koneksi saat ini ke server WhatsApp.

Kolom shards

• Untuk Ketersediaan Tinggi, hanya satu Coreapp yang akan memiliki serpihan kontrol (-1) dan serpihan normal (0). Kolom serpihannya adalah [[-1, -1], [0, 0]], sementara node lain memiliki kolom serpihan [].
• Untuk Multikoneksi, Master primer memiliki serpihan kontrol (-1), dan kolom serpihannya adalah [[-1, -1]]. Coreapp yang punya serpihan akan memiliki kolom serpihan [[owned-shard-id,owned shard id]]. Saat ini, satu Coreapp hanya bisa memiliki 1 serpihan secara bersamaan.

Kolom role