messages Webhook Event Reference

This callback will occur when a message has been sent to your Page. Messages are always sent in order. You may receive text messages or messages with attachments.

Attachment types image, audio, video, file and reel are the main supported types. You may also receive fallback attachments. A common example of a 'fallback' is when a user shares a URL with a Page, an attachment is created based on link sharing. For unsupported shares made by users to your Page a fallback with no payload might be sent.

You can subscribe to this callback by selecting message when setting up your webhook.

Examples

Text Message

{
  "sender":{
    "id":"<PSID>"
  },
  "recipient":{
    "id":"<PAGE_ID>"
  },
  "timestamp":1458692752478,
  "message":{
    "mid":"mid.1457764197618:41d102a3e1ae206a38",
    "text":"hello, world!",
    "quick_reply": {
      "payload": "<DEVELOPER_DEFINED_PAYLOAD>"
    }
  }
}    

Reply Message

{
  "sender":{
    "id":"<PSID>"
  },
  "recipient":{
    "id":"<PAGE_ID>"
  },
  "timestamp":1458692752478,
  "message":{
    "mid":"m_1457764197618:41d102a3e1ae206a38",
    "text":"hello, world!",
    "reply_to": {
      "mid":"m_1fTq8oLumEyIp3Q2MR-aY7IfLZDamVrALniheU"
    }
  }
}    

Message with attachment

{
  "id": "682498302938465",
  "time": 1518479195594,
  "messaging": [
    {
      "sender": {
        "id": "<PSID>"
      },
      "recipient": {
        "id": "<PAGE_ID>"
      },
      "timestamp": 1518479195308,
      "message": {
        "mid": "mid.$cAAJdkrCd2ORnva8ErFhjGm0X_Q_c",
        "attachments": [
          {
            "type": "<image|video|audio|file|reel>",
            "payload": {
              "url": "<ATTACHMENT_URL>"
            }
          }
        ]
      }
    }
  ]
}

Message with product template

This webhook applies to the scenario when user shares products from other threads or sharing flow to the page. This webhook is limited to only products that are owned by the page. App will need to have catalog_management permission approved to receive product details in webhooks.

{
  "id": "682498302938465",
  "time": 1518479195594,
  "messaging": [
    {
      "sender": {
        "id": "<PSID>"
      },
      "recipient": {
        "id": "<PAGE_ID>"
      },
      "timestamp": 1518479195308,
      "message": {
        "mid": "mid.$cAAJdkrCd2ORnva8ErFhjGm0X_Q_c",
        "attachments": [
          {
            "type": "template",
            "payload": {
              "product":{
               "elements":[ // multiple elements for Hscroll
                 {
                   "id":"<PRODUCT_ID>",
                   "retailer_id":"<EXTERNAL_ID>",
                   "image_url":"https://fb.cdn.com/sdsd",
                   "title":"Some product title",
                   "subtitle": "$40",
                 },
                 {...},
               ]
            }
          }
        ]
      }
    }
  ]
}

Message with fallback attachment

Example applicable to messages on version +v6.0

{
    "object": "page",
    "entry": [
        {
            "id": "<PAGE_ID>",
            "time": 1583173667623,
            "messaging": [
                {
                    "sender": {
                        "id": "<PSID>"
                    },
                    "recipient": {
                        "id": "<PAGE_ID>"
                    },
                    "timestamp": 1583173666767,
                    "message": {
                        "mid": "m_toDnmD...",
                        "text": "This is where I want to go: https:\/\/youtu.be\/bbo_fZAjIhg",
                        "attachments": [
                            {
                                "type": "fallback",
                                "payload": {
                                    "url": "<ATTACHMENT_URL >",
                                    "title": "TAHITI - Heaven on Earth"
                                }
                            }
                        ]
                    }
                }
            ]
        }
    ]
}

Message from Shops Product Detail Page

{
  "sender":{
    "id":"<PSID>"
  },
  "recipient":{
    "id":"<PAGE_ID>"
  },
  "timestamp":1458692752478,
  "message":{
    "mid":"mid.1457764197618:41d102a3e1ae206a38",
    "text":"hello, world!",
    "referral": {
      "product": {
        "id":"<PRODUCT_ID>"
      }
    }
  }
}    

Message with commands

{
  "object": "page",
  "entry": [
    {
      "id": "<PAGE_ID>",
      "time": 1697643211842,
      "messaging": [
        {
          "sender": {
            "id": "<PSID>"
          },
          "recipient": {
            "id": "<PAGE_ID>"
          },
          "timestamp": 1697643027400,
          "message": {
            "mid": "m_3vs...",
            "text": "find flights from SFO to LAX next Thursday",
            "commands": [
              {
                "name": "flights"
              }
            ]
          }
        }
      ]
    }
  ]
}

Properties

sender

recipient

message

message.quick_reply

A quick_reply payload is only provided with a text message when the user tap on a Quick Replies button.

message.reply_to

message.attachments

message.attachments.payload

message.attachments.payload.product.elements

message.referral

referral payload is only provided when the user sends a message from Shops product detail page.

message.referral.product

message.commands