Graph API Version

WhatsApp Message Template

Represents a specific message template. Make the API call to the message template ID.

To find a message template ID, call https://graph.facebook.com/v19.0/{whatsapp-business-account-ID}/message_templates.

For more information on how to use the API, see WhatsApp Business Management API.

Reading

Retrieves information about the message template

Example

Requirements

whatsapp_business_management permission
whatsapp_business_messaging permission
public_profile permission
WHATSAPP MESSAGE TEMPLATE ID
USER ACCESS TOKEN

Request

curl -i -X GET \
 "https://graph.facebook.com/LATEST-VERSION/WHATS-APP-MESSAGE-TEMPLATE-ID?access_token=USER-ACCESS-TOKEN"

GraphRequest request = GraphRequest.newGraphPathRequest(
  accessToken,
  "/WHATS-APP-MESSAGE-TEMPLATE-ID",
  new GraphRequest.Callback() {
    @Override
    public void onCompleted(GraphResponse response) {
      // Insert your code here
    }
});

request.executeAsync();

FBSDKGraphRequest *request = [[FBSDKGraphRequest alloc]
    initWithGraphPath:@"/WHATS-APP-MESSAGE-TEMPLATE-ID"
           parameters:nil
           HTTPMethod:@"GET"];
[request startWithCompletionHandler:^(FBSDKGraphRequestConnection *connection, id result, NSError *error) {
    // Insert your code here
}];

Response

{
  "name": "shiptest",
  "components": [
    {
      "type": "BODY",
      "text": "testing"
    }
  ],
  "language": "en_US",
  "status": "REJECTED",
  "category": "TRANSACTIONAL",
  "id": "WHATS-APP-MESSAGE-TEMPLATE-ID"
}

Parameters

This endpoint doesn't have any parameters.

Fields

Field	Description
`id` numeric string	ID
`category` enum	The category type of the message template Default
`components` list<WhatsAppBusinessHSMWhatsAppHSMComponentGet>	An array of JSON objects describing the message template components. Default
`cta_url_link_tracking_opted_out` bool	Optional boolean field for opting out/in of link tracking at template level
`language` string	The language (and locale) of the element translation Default
`library_template_id` numeric string	library_template_id Default
`message_send_ttl_seconds` integer	Template message delivery retry time-to-live (TTL) override value. If unable to deliver the template message to the WhatsApp user, we will periodically retry for this period of time. If we are unable to deliver the message for this period of time, the message will be dropped. Only allowed for authentication message templates. See Time-To-Live. Default
`name` string	The message template name Default
`previous_category` enum	Previous category of the template. See Template Categories. Default
`quality_score` WhatsAppBusinessHSMWhatsAppBusinessHSMQualityScoreShape	Quality score of the HSM
`rejected_reason` enum	The reason the message template was rejected enum {ABUSIVE_CONTENT, INVALID_FORMAT, NONE, PROMOTIONAL, TAG_CONTENT_MISMATCH, SCAM}
`status` enum	The status of the message template enum {APPROVED, IN_APPEAL, PENDING, REJECTED, PENDING_DELETION, DELETED, DISABLED, PAUSED, LIMIT_EXCEEDED} Default
`sub_category` enum	Sub category of the template Default

Edges

Edge Description

Edge	Description
`compare` Edge<WhatsAppBusinessHSMComparison>	compare

compare

Edge<WhatsAppBusinessHSMComparison>

compare

Error Codes

Error	Description
100	Invalid parameter
80008	There have been too many calls to this WhatsApp Business account. Wait a bit and try again. For more info, please refer to https://developers.facebook.com/docs/graph-api/overview/rate-limiting.
104	Incorrect signature

Creating

You can make a POST request to message_templates edge from the following paths:

/{whats_app_business_account_id}/message_templates

When posting to this edge, a WhatsAppMessageTemplate will be created.

Parameters

Parameter	Description
`allow_category_change` boolean	Set to `true` to allow us to assign a category based on our template guidelines and the template's contents. This can prevent the template `status` from immediately being set to `REJECTED` upon creation due to miscategorization. If omitted, template will not be auto-assigned a category and its status may be set to `REJECTED` if determined to be miscategorized. See Template Categories.
`category` enum {UTILITY, MARKETING, AUTHENTICATION}	Template category. See Template Categories. Required
`components` array<JSON object>	Array of components that make up the template. See Template Components. For types `HEADER`, `BODY`, `FOOTER`, `text` is required.
`type` enum {GREETING, HEADER, BODY, FOOTER, BUTTONS, CAROUSEL, LIMITED_TIME_OFFER}	Component type. Required
`format` enum {TEXT, IMAGE, DOCUMENT, VIDEO, LOCATION}	Component format.
`text` string	Required for components with type `HEADER`,`BODY`, or `FOOTER`. Component text.
`buttons` array<JSON object>	Button components to be used in the template.
`type` enum {QUICK_REPLY, URL, PHONE_NUMBER, OTP, MPM, CATALOG, FLOW, VOICE_CALL}	Button type. Required
`text` string	Button text.
`url` URI	url
`phone_number` phone number string	phone_number
`example` array<string>	example
`flow_id` int64	flow_id
`zero_tap_terms_accepted` boolean	zero_tap_terms_accepted
`example` JSON object	Placeholder examples. Templates will not be approved without examples.
`header_text` array<string>	header_text
`body_text` array<array<string>>	body_text
`header_handle` array<string>	header_handle
`language` string	Template location and locale code. Required
`message_send_ttl_seconds` int64	Time to live for message template sent. If users are offline for more than TTL duration after message template is sent, message will be dropped from message queue and will not be delivered. Only allowed for authentication message templates.
`name` string	Template name. Required
`sub_category` enum {ORDER_DETAILS, ORDER_STATUS}	Sub category of the template

Return Type

This endpoint supports read-after-write and will read the node to which you POSTed.

Struct {

id: numeric string,

status: enum,

category: enum,

}

Error Codes

Error	Description
100	Invalid parameter
192	Invalid phone number
200	Permissions error
200002	HSM Template creation failed
131009	Parameter value is not valid
368	The action attempted has been deemed abusive or is otherwise disallowed

Updating

You can update a WhatsAppMessageTemplate by making a POST request to /{whats_app_message_template_id}.

Parameters

Parameter	Description
`category` enum {UTILITY, MARKETING, AUTHENTICATION}	category
`components` array<JSON object>	The array containing all the content of the message template
`type` enum {GREETING, HEADER, BODY, FOOTER, BUTTONS, CAROUSEL, LIMITED_TIME_OFFER}	Component type. Required
`format` enum {TEXT, IMAGE, DOCUMENT, VIDEO, LOCATION}	Component format.
`text` string	Required for components with type `HEADER`,`BODY`, or `FOOTER`. Component text.
`buttons` array<JSON object>	Button components to be used in the template.
`type` enum {QUICK_REPLY, URL, PHONE_NUMBER, OTP, MPM, CATALOG, FLOW, VOICE_CALL}	Button type. Required
`text` string	Button text.
`url` URI	url
`phone_number` phone number string	phone_number
`flow_id` int64	flow_id
`zero_tap_terms_accepted` boolean	zero_tap_terms_accepted
`message_send_ttl_seconds` int64	Template message delivery retry time-to-live (TTL) override value. If unable to deliver the template message to the WhatsApp user, we will periodically retry for this period of time. If we are unable to deliver the message for this period of time, the message will be dropped. Only allowed for authentication message templates. See Time-To-Live.

Return Type

This endpoint supports read-after-write and will read the node to which you POSTed.

Struct {

success: bool,

}

Error Codes

Error	Description
100	Invalid parameter
192	Invalid phone number
368	The action attempted has been deemed abusive or is otherwise disallowed
131009	Parameter value is not valid

Deleting

You can dissociate a WhatsAppMessageTemplate from a WhatsAppBusinessAccount by making a DELETE request to /{whats_app_business_account_id}/message_templates.

Parameters

Parameter Description

Parameter	Description
`hsm_id` whatsapp business hsm ID	ID of template to be deleted. Required if deleting a template by ID.
`name` string	Name of template to be deleted. Required

hsm_id

whatsapp business hsm ID

ID of template to be deleted. Required if deleting a template by ID.

name

string

Name of template to be deleted.

Required

Return Type

Struct {

success: bool,

}

Error Codes

Error	Description
100	Invalid parameter
200	Permissions error
190	Invalid OAuth 2.0 Access Token

WhatsApp Business Platform | Cloud API | On-Premises API | Business Management API