ctwa_clid missing from referral data on whatsapp webhook
1

Hello,

I'm running several Click to WhastApp ads campaign and the "ctwa_clid" is missing from the referral data...

When the user click on the Whatsapp ad, he is redirected to our business WhatsApp account. When he sends the first message, I got a referral object including all the ad's information (source_id, source_url, source_type, media_type, body, headline, image_url) in the message webhook. According to the documentation, there should be an additional parameter named "ctwa_clid". I've triple checked our ads (using graph explorer), and there well configured, respecting all the required information described in this documentation

Missing this critical parameter (ctwa_clid) prevents me to use the conversion API to send event...

Thanks for you help.

Johann
Asked about a month ago