As a Tech Provider, you can independently provide all WhatsApp messaging services to business customers who you have onboarded, or you can work with a Solution Partner to jointly offer these services. If you are partnering with a Solution Partner, ask them for their app ID, which you will need to complete these steps.

Before you start

You need the following:

A Meta app with the WhatsApp use case and a connected business portfolio⁠

During the app creation process you can create a business portfolio.

If you prefer to onboard with a Solution Partner, you will need to provide your partner’s app ID.

Go to the app dashboard

In the Meta App Dashboard go to Use cases > Customize (pencil icon) and click the Customize button for the WhatsApp use case, then select Tech Provider onboarding from the left-side menu.

On this page of the dashboard, you will find links to the WhatsApp Embedded Signup developer documentation, Developer Support, and Success Stories as well as steps to complete the Tech Provider onboarding process.

Step 1: Verify your business

To become a tech provider you need to verify your business with Meta⁠. If you already have a verified business, and linked it to your app during the app creation process, this step will be marked as completed and you can start the app review process.

Click Start verification to verify your business. You’ll need the following information:

Verify business details – Provide your business name, address, phone number, email and website for verification.

Confirm your connection – Select a way for us to get in touch to confirm your connection to the business.

Upload documents – You might need to upload accepted documents to confirm these details if your business is not found.

Your business must be verified before you can start the app review process.

Step 2: App Review

Once you have completed business verification, you can submit your app for App Review. You’ll need to complete the following tasks:

Review your app settings

Create and submit videos of your app

Submit documentation for App Review

Review your app settings

Your app will need basic settings such as an app icon, privacy policy, and app category.

Videos

To pass App Review, you need to submit video evidence of your capabilities to send messages and manage templates.

The first video must show a message created and sent from your app and received in the WhatsApp client (mobile app or web app).

The second video must show your app being used to create a message template.

As an alternative, you can capture a screen recording of the API Setup cURL script being used by you to send a message to a WhatsApp user number you have added as a test recipient number, in lieu of sending a message using your or your partner’s app. Similarly, you can capture a screen recording of the WhatsApp Manager being used by you to create a template message, instead of your or your partner’s app.

If you are partnering with a Solution Partner, you can use your current integration with them to demostrate these actions.

Submit documentation for App Review

Get approval to access advanced permissions and features so that your can manage your clients’ accounts and information.

App Review is the process that will grant you advanced access to the following permissions which are required to become a Tech Provider.

Advanced access to whatsapp_business_messaging will allow you to send messages for customers.

Advanced access to whatsapp_business_management allows you to onboard customers and manage their assets.

Click the Begin App Review button to start your submission.

Learn more about App Review.

Onboard with an existing Solution Partner

If you prefer to onboard with a Solution Partner, click the Onboard with a Solution Partner button at the bottom of the page.

After clicking the Onboard with a Solution Partner button, the Tech Provider onboarding page will refresh to this flow. The flow is identical to the Tech Provider flow with the additional App Review step to Create a partner solution by entering your partner’s app ID to create a partner solution.

To onboard without a partner, you can do so by clicking the Onboard without a partner button at the bottom of the page.

Support

Confirmed Tech Providers have access to all support channels. See Support.

Next steps

Onboarding business customers - Onboarding business customers via Embedded Signup.

Webhooks - Before your app users can use your app to send and receive messages or manage templates, you must set up Webhooks.

Billing - Your onboarded business customers must add a credit card to your WhatsApp Business Platform Account⁠.

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