Mark Messages as Read
When you receive an incoming message from Webhooks, you can use the /messages endpoint to mark the message as read by changing its status to read. Messages marked as read display two blue check marks alongside their timestamp:
We recommend marking incoming messages as read within 30 days of receipt. You cannot mark outgoing messages you sent as read. Marking a message as read will also mark earlier messages in the conversation as read.
Before You Start
You will need:
- The ID for the message from a customer that you received from a webhook notification
- A System User access token
- The
whatsapp_business_messagespermission
Update the Status
To mark the message as read, send a POST request to the /PHONE_NUMBER_ID/messages endpoint with messaging_product set to whatsapp, message_id set to the message ID and status to read.
Example Request
Formatted for readability
curl -X POST \
'https://graph.facebook.com/v21.0/PHONE_NUMBER_ID/messages'
-H 'Authorization: Bearer ACCESS_TOKEN' \
-H 'Content-Type: application/json' \
-d '{
"messaging_product": "whatsapp",
"status": "read",
"message_id": "MESSAGE_ID"
}'
On success, a JSON array is returned:
{
"success": true
}