IG User Product Appeal

Represents a rejected product's appeal status. See Product Tagging guide for complete usage details.

Creating

POST /{ig-user-id}/product_appeal

Appeal a rejected product.

Limitations

Instagram Creator accounts are not supported.
Stories, Instagram TV, Reels, Live, and Mentions are not supported.

Requirements

Type	Requirement
Access Tokens	User
Business Roles	The app user must have an admin role on the Business Manager that owns the IG User's Instagram Shop.
Instagram Shop	The IG User must have an approved Instagram Shop with a product catalog containing products.
Permissions	`catalog_management` `instagram_basic` `instagram_shopping_tag_products` If the app user was granted a role via the Business Manager on the Facebook Page connected to the targeted IG User, you will also need one of: `ads_management` `ads_read`

Request Syntax

POST https://graph.facebook.com/{api-version}/{ig-user-id}/product_appeal
  ?appeal_reason={appeal-reason}
  &product_id={product-id}
  &access_token={access-token}

Path Parameters

Placeholder	Value
`{api-version}`	API version
`{ig-user-id}`	Required. App user's app-scoped user ID.

Query String Parameters

Key	Placeholder	Value
`access_token`	`{access-token}`	Required. App user's User access token.
`appeal_reason`	`{appeal-reason}`	Required. Explanation of why the product should be approved.
`product_id`	`{product-id}`	Required. Product ID.

Response

An object indicating success or failure. Response does not indicate appeal outcome.

{
  "success": {success}
}

Response Contents

Property	Value
`success`	Indicates if API accepted request (`true`) or did not accept request (`false`). Response does not indicate appeal outcome.

cURL Example

Request

curl -i -X POST \
 "https://graph.facebook.com/v24.0/90010177253934/product_appeal?appeal_reason=product%20is%20a%20toy%20and%20not%20a%20real%20weapon&product_id=4382881195057752&access_token=EAAOc..."

Response

{
  "success": true
}

Reading

GET /{ig-user-id}/product_appeal

Get appeal status of a rejected product.

Limitations

Instagram Creator accounts are not supported.
Stories, Instagram TV, Reels, Live, and Mentions are not supported.

Requirements

Type	Requirement
Access tokens	User
Business Roles	The app user must have an admin role on the Business Manager that owns the IG User's Instagram Shop.
Instagram Shop	The IG User must have an approved Instagram Shop with a product catalog containing products.
Permissions	`catalog_management` `instagram_basic` `instagram_shopping_tag_products` If the app user was granted a role via the Business Manager on the Facebook Page connected to the targeted IG User, you will also need one of: `ads_management` `ads_read`

Request Syntax

GET https://graph.facebook.com/{api-version}/{ig-user-id}/product_appeal
  ?product_id={product-id}
  &access_token={access-token}

Path Parameters

Placeholder	Value
`{api-version}`	API version
`{ig-user-id}`	Required. App user's app-scoped user ID.

Query String Parameters

Key	Placeholder	Value
`access_token`	`{access-token}`	Required. App user's User access token.
`product_id`	`{product-id}`	Required. Product ID.

Response

A JSON-formatted object containing an array of appeal status metadata.

{
  "data": [
    {
      "eligible_for_appeal": {eligible-for-appeal},
      "product_id": {product-id},
      "review_status": "{review-status}"
    }
  ]
}

Response Contents

Property Value

Property	Value
`eligible_for_appeal`	Indicates if decision can be appealed (yes if `true`, no if `false`).
`product_id`	Product ID.
`review_status`	Review status. Value can be: `approved` — Product is approved. `rejected` — Product was rejected `pending` — Still undergoing review. `outdated` — Product was approved but has been edited and requires reapproval. `""` — No review status. `no_review` — No review status.

eligible_for_appeal

Indicates if decision can be appealed (yes if true, no if false).

product_id

Product ID.

review_status

Review status. Value can be:

approved — Product is approved.
rejected — Product was rejected
pending — Still undergoing review.
outdated — Product was approved but has been edited and requires reapproval.
"" — No review status.
no_review — No review status.

cURL Example

Request

curl -i -X GET \
 "https://graph.facebook.com/v24.0/90010177253934/product_appeal?product_id=4029274203846188&access_token=EAAOc..."

Response

{
  "data": [
    {
      "product_id": 4029274203846188,
      "review_status": "approved",
      "eligible_for_appeal": false
    }
  ]
}

Updating

This operation is not supported.

Deleting

This operation is not supported.