FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

如果您需要更新帳號資訊的協助，請前往付款使用説明頁面。每當您更新財務資訊時，處理付款前我們會先暫緩您的帳號 10 天。如果您向我們發送銀行或 PayPal 帳號的擁有權證明，我們可能會更快地移除此暫緩。您可以向我們發送銀行對帳單、含有適當信頭的銀行信函或 Payal 的螢幕截圖，以作為證明。

如果您是帳號管理員，就能夠在企業管理平台主控板中查看與您的帳號相關聯的財務實體。如果您希望加入成為財務帳號管理員，請向您組織目前的管理員洽詢。一旦您們成為 Facebook 朋友，他們就可以直接在 Facebook Developers 網站上將您加入。

如果您對最近的支付款項有任何問題，請透過營利用戶專屬 Facebook 付款支援表單提交查詢，並選擇遊戲／應用程式（開發人員）> 支付款項 > 我對我最近的支付款項有疑問。

有關付款和回報問題，請聯絡 Facebook 付款支援團隊。

在其他地方呈報問題或重新開啟額外的問題單，將會複雜化您目前向我們付款機制團隊所進行的查詢。我們強烈建議所有合作夥伴，透過與付款機制作業團隊的現有溝通管道來傳達所有追蹤進度。

請使用營利用戶專屬 Facebook 付款支援表單，然後選擇「遊戲／應用程式（開發人員）」>「更新帳號記錄」>「變更與我的應用程式或 Facebook 粉絲專頁相關聯的組織」。

前往營利用戶專屬 Facebook 付款支援表單，然後選擇「遊戲／應用程式（開發人員）」>「更新帳號記錄」>「變更與我的應用程式或 Facebook 粉絲專頁相關聯的組織」。

只要透過我們的平台完成銷售，Facebook 就會扣除平台服務費，結算該筆銷售款項，記入您的開發人員實質獲利。針對每筆在我們平台使用「Facebook 付款」完成的交易，Facebook 都會收取 30% 服務費，以及任何適用的營業稅或增值稅。如需詳細資訊，請參閱付款協議。

您可以參閱我們的付款協議頁面。

您可以在我們的付款協議頁面的第 3.9 節中，找到稅金詳細資料。

您可以前往此處檢舉違反隱私權。請注意，此投訴管道乃專門保留給圖像隱私權疑似遭到侵犯的 Facebook 用戶。

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

如果您所開發的應用程式，使用了 Facebook 的付款與訂閱功能，則您可以利用「Facebook 付款」的「報表」功能，來取得退款與刷退活動的完整細項資料。我們的付款報告頁面上提供了完整的指南。