FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

如您需要我们帮助更新帐户信息，请访问我们的支付帮助页面。当更新财务信息时，我们会将您的帐户冻结 10 天，之后方可处理支付。如果您能向我们提供银行帐户或 PayPal 帐户所有权的证明，我们或会提早解冻您的帐户。关于证明，您可以向我们发送银行对帐单、印在银行信笺上的银行信函，或者发送 PayPal 的截图。

如果您是帐户管理员，则可在商务管理平台面板中查看与您的帐户关联的财务实体。如果希望组织将您添加为财务帐户管理员，请向您所在组织的当前管理员提出请求。在你们成为 Facebook 好友后，他们便可直接在 Facebook 开发者网站上添加您。

有关近期收款的问题，请通过 Facebook 创收者支付支持表单提交查询。选择游戏/应用（开发者） > 收款 > 我对近期收款存在疑问。

如对支付和报告存疑，请联系 Facebook 支付支持团队。

若您在别处上报问题或重新开立额外的问题单，您目前向支持操作团队提交的查询流程将会变得更加复杂。我们强烈建议所有合作伙伴通过与支付操作团队的现有沟通渠道跟进问题。

请使用我们的创收者支付支持表单，然后选择游戏/应用（开发者） > 更新帐户记录 > 更改与我的应用或 Facebook 主页关联的组织。

请访问 Facebook 创收者支付支持表单，然后选择游戏/应用（开发者） > 更新帐户记录 > 更改与我的应用或 Facebook 主页关联的组织。

当您在我们的平台上完成销售后，Facebook 会从该笔销售收入中扣除服务费，然后将余款存入您的开发者余额。针对在我们平台上完成的每笔 Facebook 支付交易，Facebook 会收取 30% 的服务费，外加任何适用的销售税或增值税。详情请参阅我们的支付条款。

您可以在我们的支付条款页面查看。

您可以在支付条款页面的第 3.9 节中找到有关税费的详细信息。

您可以在此处举报侵犯隐私权的行为。请注意，此渠道仅供用户举报与其在 Facebook 上所发布图片有关的潜在隐私权侵犯行为。

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

如果您开发的应用使用 Facebook 的支付和订阅功能，则您可以使用 Facebook 支付的报告功能获取退款和拒付活动的完整细分数据。您可以在我们的支付报告页面找到完整指南。