FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

계정에서 정보를 업데이트하는 데 도움이 필요할 경우 결제 지원 페이지를 방문하세요. 금융 정보가 업데이트되면 10일간 계좌를 보류했다가 결제를 처리합니다. 은행 계좌 또는 PayPal 계좌 소유권을 증명하는 문서를 보내면 보류를 더욱 신속히 해제할 수 있습니다. 증빙 문서로 은행 명세서, 적합한 은행 주소 정보가 머리글에 들어간 은행 문서 또는 PayPal 스크린샷을 보낼 수 있습니다.

본인이 계정 관리자일 경우 비즈니스 관리자 대시보드에서 계정과 연결된 금융 법인을 확인할 수 있습니다. 금융 계정 관리자로 등록되고 싶다면 현재 관리자에게 본인 기관에 대해 요청하세요. Facebook 친구가 되면 Facebook Developers 사이트에서 직접 여러분을 추가할 수 있습니다.

최근 정산과 관련하여 문제가 있으면 수익자를 위한 Facebook 결제 지원 양식을 통해 문의를 제출하고 게임/앱(개발자) > 정산 > 최근 정산에 대한 질문을 선택하세요.

결제 및 보고에 관한 문제는 Facebook 결제 지원에 문의하세요.

다른 곳에 문제를 보고하거나 추가 티켓을 다시 열면 결제 운영팀에서 처리하기가 복잡해질 수 있습니다. 모든 파트너는 후속 조치를 결제 운영팀과 열었던 기존 커뮤니케이션 채널을 통해 전달하는 것이 좋습니다.

수익자를 위한 Facebook 결제 지원 양식을 사용하여 게임/앱(개발자) > 계정 기록 업데이트 > 앱 또는 Facebook 페이지와 관련된 기관 변경을 선택하세요.

수익자를 위한 Facebook 결제 지원 양식으로 가서 게임/앱(개발자) > 계정 기록 업데이트 > 앱 또는 Facebook 페이지와 관련된 기관 변경을 선택하세요.

플랫폼에서 판매가 완료되면 Facebook이 판매 수익금에서 서비스 수수료를 제하고 개발자 잔액에 입금합니다. Facebook은 Facebook 플랫폼에서 진행되는 각 Facebook 결제 거래와 관련하여 서비스 수수료 30%와 모든 적용 가능한 판매세 또는 부가가치세를 가져갑니다. 자세한 내용은 결제 약관을 참조하세요.

결제 약관 페이지에서 검토할 수 있습니다.

세금에 대한 자세한 내용은 결제 약관 페이지 3.9조를 참조하세요.

개인정보 보호권 위반은 여기에서 신고할 수 있습니다. 이 채널은 Facebook 이미지와 관련된 잠재적 개인정보 보호권 위반을 신고하는 사람들만 사용할 수 있습니다.

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

Facebook 결제와 구독 기능을 사용하는 앱을 개발했다면 Facebook 결제의 보고 기능을 사용하여 환불 및 결제 취소 활동에 대한 전체 분석 데이터를 받아볼 수 있습니다. 자세한 가이드는 결제 보고 페이지를 참조하세요.