FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

口座の情報を更新する方法の詳細については、支払いヘルプのページをご覧ください。財務情報が更新されると、支払いを処理する前に口座が10日間保留されます。銀行口座またはPayPalアカウントの所有権証明書をお送りいただくと、この保留状態を通常より早期に解除できる場合があります。証明書として、銀行口座の明細書、適切なレターヘッドが印刷されている銀行からの手紙、またはPayPalのスクリーンショットをお送りいただけます。

アカウントの管理者であれば、ビジネスマネージャダッシュボードでそのアカウントに関連付けられている財務エンティティを確認できます。自身を財務アカウント管理者に追加するには、組織の現在の管理者に依頼してください。Facebookの友達になっていれば、管理者にFacebook Developersサイトで直接自分を追加してもらうことができます。

最近の支払いに関して問題がある場合は、収益事業者向けFacebook決済サポートフォームから問い合わせを送信し、[ゲーム/アプリ(開発者)] > [支払い] > [最近の支払いに関する質問]を選択してください。

支払いとレポートに関する質問は、Facebook支払いサポートにお問い合わせください。

問題を別の担当チームにエスカレーションしたり、別のチケットをオープンしたりすると、既存のお問い合わせに対する支払い業務担当チームの対応をさらに複雑にしてしまいます。したがって、すべてのパートナーの皆様には、支払い業務担当チームとすでに持っているコミュニケーションチャネルを通じて、フォローアップをしていただくことを強くおすすめします。

収益事業者向けFacebook決済サポートフォームを使用し、そこで、[ゲーム/アプリ(開発者) > アカウント情報を更新 >アプリまたはFacebookページに関連付けられた組織を変更]を選択します。

収益事業者向けFacebook決済サポートフォームにアクセスし、そこで、[ゲーム/アプリ(開発者) > アカウント情報を更新 >アプリまたはFacebookページに関連付けられた組織を変更]を選択します。

開発者がFacebookのプラットフォーム上で販売取引を完了すると、Facebookは、当該販売による売上高からサービス手数料を差し引いた額を開発者のアカウント残高へ加算します。Facebookは、Facebookのプラットフォーム上でのFacebook支払いの各取引について、30%のサービス料に、適用される消費税または付加価値税(VAT)を加算した額を取得します。詳しくは、支払い規約をご覧ください。

支払い規約のページで確認することができます。

税の詳細については、支払い規約ページのセクション3.9をご覧ください。

プライバシー権の侵害は、こちらからご報告いただけます。このチャネルは、Facebook上に投稿したユーザーの画像に関するプライバシー権の侵害の可能性を報告するための専用チャネルです。

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

Facebookの支払い機能やサブスクリプション機能を使用するアプリを開発した場合、Facebookの支払いのレポート機能を使用して払い戻しやチャージバックアクティビティの完全な内訳を確認することができます。詳しくは、Facebookの支払いレポートのページをご覧ください。