FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

Si necesitas ayuda para actualizar la información de tu cuenta, visita nuestra página de ayuda con los pagos. Cuando se actualiza la información financiera, se aplica una suspensión de 10 días a la cuenta antes de procesar cualquier pago. Es posible que podamos eliminar dicha suspensión más rápido si nos envías un comprobante de propiedad de la cuenta bancaria o de PayPal. Como comprobante, puedes enviarnos un extracto bancario, una carta del banco con el membrete correspondiente o una captura de pantalla de PayPal.

Si eres el administrador de la cuenta, puedes ver la entidad financiera asociada con la cuenta en el panel de Business Manager. Si quieres que te añadan como administrador de cuentas financieras, ponte en contacto con un administrador de la organización. Una vez que seáis amigos en Facebook, podrá añadirte directamente desde el sitio para desarrolladores de Facebook.

Si experimentas algún problema relacionado con pagos recientes, envía una consulta a través del formulario de Ayuda para pagos de Facebook para monetizadores y selecciona Juego o aplicación (desarrollador) > Pagos > Tengo una pregunta sobre un pago reciente.

Para realizar preguntas sobre pagos e informes, ponte en contacto con el equipo de asistencia para pagos de Facebook.

Si informas sobre este problema en otro sitio o envías una solicitud de asistencia adicional, la solicitud existente resultará más complicada de resolver para nuestro equipo de operaciones relativas a los pagos. Sugerimos encarecidamente a todos nuestros socios que canalicen todas las notificaciones de seguimiento a través del canal de comunicación existente que ya han abierto con el equipo de operaciones relativas a los pagos.

Utiliza nuestro formulario de Ayuda para pagos de Facebook para monetizadores y, a continuación, selecciona Juego o aplicación (desarrollador) > Actualizar registros de la cuenta > Cambiar la organización asociada con mi aplicación o página de Facebook.

Visita nuestro formulario de Ayuda para pagos de Facebook para monetizadores y, a continuación, selecciona Juego o aplicación (desarrollador) > Actualizar registros de la cuenta > Cambiar la organización asociada con mi aplicación o página de Facebook.

Cuando realices una venta en la plataforma, Facebook abonará el importe, excepto la comisión de servicio, en tu saldo de desarrollador. Facebook aplica una comisión de servicio del 30 %, más el IVA o el impuesto por venta aplicable, a cada transacción realizada mediante el sistema de pagos de Facebook en su plataforma. Para obtener más información revisa nuestras Condiciones de pago.

Las puedes revisar en la página Condiciones de pago.

Los detalles fiscales se pueden consultar en la sección 3.9 de la página Condiciones de pago.

Para denunciar una infracción de los derechos de privacidad, haz clic aquí. Ten en cuenta que este canal está reservado para que las personas denuncien posibles infracciones de sus derechos de privacidad en relación con su imagen en Facebook.

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

Si has desarrollado aplicaciones que usan las funciones de pagos y suscripciones de Facebook, puedes obtener un desglose completo de la actividad de devoluciones y reembolsos mediante la función de informes de los pagos de Facebook. Puedes consultar una guía completa en la página Informes de pagos.