FAQ for Games on Facebook

If your business has lost access to an app, please fill out the required fields in this contact form. A person with sufficient knowledge and authority over this matter (i.e. the claimant) must provide the requested information.

We review your app to ensure a high-quality Facebook experience. If a restriction has been placed on your app, it is most likely that your app is not fully abiding with either our user data policies, Community Standards, Facebook Platform Terms, and/or Ad Guidelines. If you would like to appeal an app restriction, please submit an appeal via the appeals area located within your developer dashboard here.

Please use our Facebook Payment Support for Monetizers form here. Select Game / App (Developer) > Update account records > Change the organization associated with my app or Facebook page

Please read this Help Center article that explains discrepancies between Facebook Ads reporting and third-party reporting. There are a number of possible contributors to data discrepancies between the data we report and other third party analytics providers. We ask you check that both the timezone and the attribution window you have set across your analytics software matches. If you are still encountering issues, you can report any issues via our developer bug reporting tool, with the tag Facebook Analytics.

You can report any issues via our developer bug reporting tool, with Canvas tagged. In addition to the tool, we also have an active Facebook developer community, an additional forum to interact with the Facebook team and other developers with regards to applications you are building on the Facebook platform.

If you have a play game button on the page, this will no longer work/respond from the moment you remove the app from the store. You should change the button and there are a number of different options available (message, call etc.) Please refer to this help page for a full rundown on how to add/modify a call-to-action button for your Page.

Here is a list of companies that provide advertising services on the Facebook Platform. Advertising Providers on this list have all signed the Platform Terms for Advertising Providers and are bound by all Facebook policies. Developers must only use services from companies that appear on this list. At this time, we are not able to add any other partners to this list.

All instructions on developing and preparing your games for the Gameroom platform, including SDK integration and game compliance, can be found here.

Mac and Linux platforms are not currently on our immediate roadmap, but we will continue to monitor this based on player demand.

Audience Network support is not currently on the Gameroom roadmap.

You can report any issues via our developer bug reporting tool, with with Gameroom tagged under the following categories: (1) API and SDK, (2) Developer Tools > App Dashboard.

Once you have completed your Gameroom integration, please submit your game to our platform by completing the Gameroom submission form.

All Web/Canvas Games can automatically be ported to Gameroom's native client, if your game does not appear listed please submit the following form HERE.

Please fill out this form to submit your game for Gameroom featuring-consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Featuring Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

You can fill out this form to submit your game for feature consideration by the Facebook Editorial Team. Please note that a submission via this form does not guarantee a feature. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. If your game is selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance of your feature request. If you haven't heard back from the team within this period, please consider your last application unsuccessful. We highly recommend developers to send a request at least a month in advance.

Please fill out this form to submit your game for Gameroom feature consideration by the Facebook Editorial Team. The Editorial Team considers your requested timing, game quality and performance, reason for request, and the overall Feature Calendar in their decision-making process. Should your game be selected for a feature, you will be notified via email (to the address included within your survey submission) a week in advance.

The Facebook Editorial Team will notify you via email a week in advance of your feature request. If you haven't received an update 7 days from the feature date, your feature request has been unsuccessful this time round and you are more than welcome to submit another request via the form.

Facebook is not in a position to settle disputes regarding admin roles. We recommend reaching out to the previous admin to have them grant you access by assigning you an admin role. You can find the steps to adding an admin to a Page here.

If your page has been unpublished by Facebook and you would like to appeal the decision, you can appeal via the appeal form here.

If you're an admin and your Page has a profile picture and cover photo, your business Page may be eligible for a gray verification badge. All steps for gray badge verification can be found here.

Full instructions on how to change your page name can be found here. Keep in mind that changing your Page's name won't affect its username. Learn more about the guidelines for Page names here.

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

If you have an issue with your Facebook Page, please use this form to tell us about the issue you're experiencing.

Please use this form to report content that you believe infringes your copyright.

Accounts that impersonate other people aren't allowed on Facebook. If you want to report content because you believe it is pretending to be you, you can learn how to submit a report in the Help Center here.

If you are the Page admin, you will be able to edit the Page username by going into the About section and clicking on Edit next to your current Page username. From there you can enter a new username, if the username is available and follows the guidelines for custom usernames, click Create Username.

If you want to transfer your Facebook page to another person or account (who must have a Facebook profile) please ensure that they are your Facebook "Friend". You can then go to your page to manage the Admins, click "Edit Page" > Admin Roles . . ., type the person's name and then click "Save Changes".

To report a Page or profile from Facebook: (1) Go to the Page or profile from a computer, (2) click on the three dots below the cover photo, (3) Scroll down and select Report or Report Page and then follow the on-screen instructions.

Falls du bei der Aktualisierung der Informationen in deinem Konto Hilfe benötigst, kannst du Hilfeseite zu Zahlungen aufrufen. Bei der Aktualisierung deiner Finanzdaten versehen wir dein Konto mit einer 10-tägigen Sperre bis zur Verarbeitung der nächsten Zahlung. Wir können diese Sperre eventuell schneller aufheben, wenn du uns einen Inhabernachweis für das Bank- oder PayPal-Konto schickst. Als Nachweis kann ein Kontoauszug oder ein Schreiben einer Bank auf offiziellem Briefpapier beziehungsweise ein Screenshot von PayPal dienen.

Wenn du Administrator des Kontos bist, kannst du das mit deinem Konto verknüpfte Finanzinstitut in deinem Business Manager Dashboard einsehen. Falls du als Finanzkontoadministrator hinzugefügt werden möchtest, wende dich an einen aktuellen Administrator deines Unternehmens. Sobald Ihr Facebook-Freunde seid, kannst du auf der Facebook Developers Site direkt hinzugefügt werden.

Sende bei Problemen mit deinen letzten Auszahlungen eine Anfrage mit dem Formular für Support für Facebook-Zahlungen für Monetisierer. und wähle dann Spiel/App (Entwickler) > Auszahlungen > Ich habe eine Frage zu meiner letzten Auszahlung.

Wende dich bei Fragen im Zusammenhang mit Zahlungen und Berichten an Support für Facebook-Zahlungen.

Die Eskalation des Problems an anderer Stelle und/oder das erneute Öffnen eines zusätzlichen Tickets führt zu einer zusätzlichen Verkomplizierung deiner bereits bestehenden Anfrage bei unserem Zahlungsabwicklungsteam. Wir empfehlen allen Partnern dringend, alle Nachverfolgungen über die bestehenden Kommunikationskanäle vorzunehmen, die bereits beim Zahlungsabwicklungsteam laufen.

Verwende bitte unser Formular Support für Zahlungen für Monetisierer und wähle dann Game / App (Entwickler) > Kontodaten aktualisieren > Das meiner App oder meiner Facebook-Seite zugewiesene Unternehmen ändern.

Verwende unser Formular Support für Facebook-Zahlungen für Monetisierer und wähle dann Game / App (Entwickler) > Kontodaten aktualisieren > Das meiner App oder meiner Facebook-Seite zugewiesene Unternehmen ändern.

Bei einem Verkaufsabschluss über deine Plattform schreibt Facebook den Erlös aus dem Abschluss abzüglich unserer Servicegebühr deinem Entwicklersaldo gut. Facebook erhebt für jede Facebook-Zahlungstransaktion auf unserer Plattform eine Servicegebühr in Höhe von 30 % zzgl. der jeweiligen Umsatzsteuer. Weitere Informationen dazu findest du unter Zahlungsbedingungen.

Du kannst sie auf unserer Seite Zahlungsbedingungen einsehen.

Informationen zur Steuer findest du in Abschnitt 3.9 unserer Seite Zahlungsbedingungen.

Verstöße gegen den Datenschutz kannst du hier melden. Beachte bitte, dass dieser Kanal für Nutzer reserviert ist, die potenzielle Verstöße gegen ihre Datenschutzrechte im Zusammenhang mit ihrem Image auf Facebook melden.

Ads, Pages, Instagram accounts, and Apps that promote or facilitate online RMG are only permitted to have a presence on Facebook with our prior written approval. Please fill out this form if you are looking to advertise Real Money Gaming on Facebook & Instagram. Please note that each on-boarding is undertaken only for specific domains and regions. Being approved for one region does not entitle you to target another region. Similarly, for every new domain that needs to be promoted, a new on-boarding request needs to be filled out.

Falls du Apps entwickelt hast, die Facebook-Zahlungen und Abonnementfunktionen verwenden, kannst du mit der Berichtsfunktion von Facebook-Zahlungen eine vollständige Aufschlüsselung deiner Rückerstattungen und Ausgleichsbuchungen abrufen. Eine vollständige Anleitung findest du auf unserer Seite Zahlungsberichte.