Human Agent

The Human Agent feature allows your app to have a human agent respond to user messages using the human_agent tag within 7 days of a user's message. The allowed usage for this feature is to provide human agent support in cases where a user’s issue cannot be resolved in the standard messaging window. Examples include when the business is closed for the weekend, or if the issue requires more than 24 hours to resolve.

Allowed Usage

• Provide human agent support in cases where a user’s issue cannot be resolved in the standard messaging window.

Additional Details

• This permission or feature requires successful completion of the App Review process before your app can access live data. Learn More
• This permission or feature is only available with business verification. You may also need to sign additional contracts before your app can access data. Learn More Here