👋 Hello John, You are not correctly setting up the product_id from your website in your Commerce Manager. Which is why you are having all these problems. For this first you need to setup the pixel properly and send the product_id, product_type, price, currency, quantity, etc along with it.

Give me a few questions answer: 1. Did you use Google Tag Manager for Facebook Pixel? 2. What is your CMS like Shopify, WordPress or Others?