Partial Outageshare-external
My app restricted due to false verified Meta Business Account requirment.
1

I've been requested to follow the annual data checkup for my Messenger App(chatbot). I have successfully followed it several times before, but this time, it needs a verified Meta Business Account to complete.

So, I started investigating the process and created a Company profile as required. Then I started Company Verification but did not complete it.

Meanwile, I figured out that there is no need for annual data checkup at all as my app needs only Standard access for pages_messaging permission.

So, I've changed Advanced access to Standard. Then I checked if the change has worked by following checkup link from the annual data checkup notification message. And I got the message that there is no need for the checkup anymore, as expected.

Relieved I kept the Company with unfinished verification.

And on the due date for the annual data checkup, my app got restricted with enforcement to verification.

I've tried to delete the Company, but it did not help.

It is clearly the bug, but I don't know how to report it another way.

Алекс
Asked about 6 months ago
Алекс

Anybody here?

July 1 at 8:42 AM