IG Reels metrics return "An unknown error has occurred."
6

Same request was working fine until June 18, 2024. Now it fails for some IG profiles and work for other. It looks like a bug, could you please check it?

Example of request:

/media?fields=username,id,caption,media_type,media_product_type,media_url,permalink,timestamp,insights.metric(ig_reels_video_view_total_time,ig_reels_avg_watch_time,clips_replays_count,ig_reels_aggregated_all_plays_count)

Response is ```{ "error": { "message": "An unknown error has occurred.", "type": "OAuthException", "code": 1, "fbtrace_id": "A83c14uz-ENaJ2svVXpLU4o" } }

Daria
Asked about 6 months ago