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I'm sending the app for review but the request is being canceled automatically after a while and for no reason and also without specifying who canceled it.
Same Issue, could you submit again or is still failing?
canceled for the 3rd time in a row
I'm facing same issue
Recebemos o retorno de que verificarão o problema.
Hello Fabiano,
Thank you for contacting Facebook Direct Support.
Thank you for the information provided. We are looking into this issue and have escalated it to higher management.
Meanwhile, we seek your patience and kind understanding until the issue is resolved.
If you have any further questions on the App Review process, please do not hesitate to reach out to us.
What should we do now ? be late on schedule
I think a find the problem. the ANNUAL CONTROL DATA, should be accepted and passed, once done you can resend the app for review. I Send it a couple hour ago and until now any cancel.
Unfortunately, this is not the case here, as we already validated the data last month.
Update, app review canceled AGAIN
Bug reported here : https://developers.facebook.com/support/bugs/695331975797388/ https://developers.facebook.com/support/bugs/204161822374947/?join_id=fbe02033af25c
Hi Fabiano. Could you please let us know how you managed to reach Facebook about your problem? Because I couldn't find any method to raise a support ticket or use any other method to reach developer support.
Was having an open conversation after a denied review. I kept in touch with her.
They said there is indeed an issue and that they'll let me know when it's fixed so I can submit the app for review. But that unfortunately the problem can last a few more days.
Here it seems to have normalized, I'm almost 12h with an open review. Let's see if we can evolve.
Thanks for the update Fabiano.
This problem was normalized a long time ago and approvals have also returned to normal.
Sometimes when it takes a while we cancel the request and resend it and then it is analyzed.
Hello everyone any updates?
No news
Anyone got the app approved?
Yes, I got it approved and the cancellations stopped happening.
I'm unsure about what steps to take or how to simplify our explanation. It appears they might not thoroughly check test accounts and recordings, instead using generic rejection messages. I checked the logs and test account and they didn't try to create and publish posts from our platform which proves that they are not taking our requests seriously and we are losing money because of them.
Is there a way to directly communicate with them? Could you share your experiences and offer any recommendations?
Looks like they are not taking requests seriously. We have a super valid use case but are rejected 5 times with a generic rejection reason. Spend more than 12 hours in total recording and writing all those requests. You cannot communicate with them because you'll get no response.
This is really terrible and makes me wonder if my company even wants to depend on a service like this...
Indeed, we are in the 9th attempt to approve the app. Valid case, precise instructions, video demonstrating and deny saying that information is missing both in the description and in the screencast. The quality of the tests has dropped a lot, the testers don't even read what we send.
Meanwhile we waste a lot of time and money to explain something that is correct.
Same exact experience Fabiano! We are growing frustrated by the day... W got our app rejected 5 times yet... while following all screencast guidelines, answering in great detail to all use case related questions... I have two master's degrees and I am not able to pass FB app review...
I managed to get my app approved but it took extremely detailed explanation with videos that had annotations explaining everything that was going on. Funny enough, when similar videos were created for an internal app, they were denied even though the same level of detail was used.
I think there's a bit of luck involved
Yes, very lucky indeed, because the tests are incompetent.
Did your app support messaging? I'm curious if the rejections are related to messaging based apps.
No sir.
I am having the same problem. I don't get it. I was thinking it was because my Tech Provider status isn't verified yet.
Isn't being a Tech Provider a requirement for App review? I'd solve that first if I was you... But again, we also still get our apps cancelled, while being verified as Tech provider...
I found on another post that the terms of service URL may be required when the app is LIVE. I updated my URL and I am going to resubmit, and see if it cancels it again.
I have the same problem when sending my app request to get pages_messaging permit. Probable an error from Meta??
probably. I'm 3 months into this saga and it just canceled again for no reason, it's certainly some glitch.
Happened to me today, submitted again and it got cancelled quickly after it... going to try again now.
was fine untill today, my app review got canceled, i submited again and few minutes later got canceled again , we are verified business and tech provider
Same problem here, cancelled after few minute of submission. it's not related on field of app or statut of company ( verified , tech provider ) i think it's a bug.
Same issue here as well. And has anybody been able to contact Facebook app review support team recently? There use to be someone you could chat with earlier, but now it appears to be all done by the bot
It happened to me today also, cancelled without explanation. I resubmitted and cancelled again.
4th consecutive cancellation and without any explanation.
10 times i got
I contacted facebook direct support and got the following reply. Looks like this is caused by some bugs at their end and we will have to wait a bit.
Facebook reply: "We apologise for the inconvenience caused to you. Currently there is an ongoing issue with review submissions, we have already escalated this issue to the higher authorities and they are looking into it.
Meanwhile, we seek your patience and kind understanding until the issue is resolved."
Thanks for your update. Just a question: where is the direct support?
how can i contact direct support too please?
here: https://business.facebook.com/direct-support/
and then select the business manager that owns your app, then click "Ask a Question"
Hi, there is any update about these cases? do i have to open a ticket or case with meta too? (if its that possible)
I have a call in Meta that informed that it is verifying.
@Fabiano, do you mean you have to call Meta in order to get your app verified? Or how can I understand your comment? Thank you!
Sorry for the wrong translation. We opened a support request. The response from Meta support is that there is a problem and that information as soon as it is resolved
I'm experiencing a different behavior now: I tried to submit the app twice, and instead of seeing it automatically canceled, it seems to be automatically rejected with a sort of standard message as reviewer feedback. It doesn't seem like there's a real reviewer, usually the review took days, now after about 40 minutes I already find the result of the review, and the app is rejected with a generic message. Anyone with this behaviour?
me too
I tried again by putting a notice asking reviewers to mention in their feedback that they have read my message. It was rejected once more, not even 30 minutes later, with no feedback provided. There is undoubtedly no human behind these rejections. It’s very frustrating.
Me too
I submitted a review for (pages_show_list) permission at 15 Aug, and this permission approved at 17 Aug. Then I submitted another permissions in the same day and its under review until now.
How did you get the pages_show_list?
We have a valid case, listing the pages and leaving it for selection and confirmation and yet the reviewers say it is not a valid case. :(
Regarding the delay, in fact it is taking a while and it should get worse, as it is likely that it has accumulated a large number of reviews
Well, I have the same issue with the pages_read_engagement permission. I even showed them the source code, illustrating the requests I made, and two saved requests from the graph api explorer that demonstrate without the permission, I get a response indicating that permission is required for that API call. They keep telling me that's not enough. To get that permission approved, I'm having to introduce features in my software I hadn't even planned for. The reviewers seem really difficult to deal with.
For me: the reason for the rejection of the pages_show_list permission on my app is because the Facebook test account is asking for two factor authentication. Facebook test account is a real facebook account, I used it to test the app.
You need to provide: 1- a user test account on your sofware 2- a facebook test account (must be an admin on your app) 3- Full explanation steps for testing your application (as a text) 4- Full explanation steps for testing your application (as video tutorial)
I sent it twice and it was cancelled, I sent it a third time and so far it seems to be ok.
ok, but is gonna keep under review right?
I submitted the app, 15 days ago, and they asked for more information, I complete the request, and 7 days later the request was cancelled instead of review
It happened to me today also, cancelled without explanation. I re-submitted and cancelled again. Now i submitted 3rd time and i think it seems to be ok.
did you change something when you submitted the third time? Or just random ?
I didn't change anything.
Unfortunately, the review canceled 3rd time without explanation.
It's no use for me. I keep submitting, but it's continually canceled. I must have tried at least 5-6 times with different texts and videos.
I think this issue from Meta side.
clearly indeed !
I'm facing same issues with most of the app submitted and few minutes or hours later its going to be canceled automictically.
I found this post, maybe something like this is happening in this case too? https://developers.facebook.com/community/threads/1016694099329917/
My case is different. My policy link is correct and functional, as well as the business validations. Our application runs on a website.
I was more referring to the FB bug that's didn't show the reason it was cancelled. Maybe this is a simular bug. I checked the console but couldn't find anything.
I understand, unfortunately it was not possible to verify the error in the same way as in this error you found :(
Same issue here, my application got auto-cancelled twice within a few mins of applying.
It's always a nightmare going through this process. What's crazy is they disabled test users and it's against their policy to create dummy accounts! So, how in the world are your reviewers supposed to test our app? For sure, authentication won't work.
I wish they had no market share, so I would never have to develop something on this platform; seriously, worst experience ever.
100% same… unfortunately we need to stay patient and work with them
Guys, I see, we all have the same problem here.
So please, if anyone is successful in getting this issue resolved or even getting their app through App review, please share how you did it/ what you did differently this time, etc. Will do the same of course... Wish you all good luck!
Thank you!
Guy's update ?
Same issues
normalized
I agree, this is fixed
Yes. That's what I can observe as well. My recent review didn't get cancelled nor approved. So will have to wait and see the result
HI Angelo. Is there a way you could support me with obtaining App review? Of cause not for free but for a reasonable cost. Let me know if you can do this. Thanks!
We're also experiencing automatic submission cancellations.
We've been trying to get our app approved for over a month now. After numerous rejections without valid reasons (it seems the review team doesn't even read what we write or view our screencasts), now, following our most recent submission, it keeps getting canceled automatically.
The first time this happened was on August 11th. It was under review for a few days, and now, every time I submit, it's automatically canceled within minutes.
For clarity, our business is verified, and we are recognized as tech providers. Getting this app approved is turning into a nightmare.
Any luck with approval? We continue with repeated immediate cancels. Thanks.
any Update ?
Nothing yet. Canceled yet again!
Any luck with approval? We continue with repeated immediate cancels. Thanks.
same here i waited 6 days then it got cancelled without any reason and i applied again and cancelled automatically within minutes and the third time also i don't know what to do i need the app for my clients and i developed a script then suddenly a problem in facebook wasted my time and money please if someone know if it will be solved i need assistance here even my partner account with facebook is not opening although i am aa verified business
Any luck with approval? We continue with repeated immediate cancels. Thanks.
someone has filed a bug report about this in another section (because app reviews dont alllow it) please help to get it higher by commenting https://developers.facebook.com/support/bugs/204161822374947/
I have the same issue. My application got canceled without any reason by 3rd time already. I hate this platform.
Everyone hates this platform I think
Happening here too, submitted yesterday, got cancelled (not rejected, cancelled!) without any reason today.
Submitted again when added this comment and got cancelled 10 minutes after 👀
Any luck with approval? We continue with repeated immediate cancels. Thanks.
Guys, the fact that many people are reporting the same issue does offer me some comfort as it might be a bug on Facebook's end. However, I'm also beginning to think that Facebook might not want our app, given the numerous delays and many rejections without valid reasons.
Quick question for you all: Is your app AI-related? I'm trying to determine if there's a common factor among our app submissions that are being automatically canceled.
not AI related, analytics
Okay, good to know. I dislike this platform so much that I was starting to think Facebook was purposefully canceling our submissions without giving any reason. I sincerely hope it's a bug.
same here Angelo, it's been frustrating dealing with Facebook...
Facebook: you can now use Business Login feature
but we need to approve it first...
Me: submit for review...
Facebook: we dont have business account, please share test user
Also Facebook: Test users have been disabled
Me: Test users are disabled now, what can we do?
Facebook: create a test user and share with us
Also Facebook review process: do not share test users!
Also Facebook: blocks access to account when accessed from different location
Also Facebook review team: please disable the location security on your account
Me: this is not my location security, this is your location security....
???????
Yes, it's truly absurd.
Meta, a company valued at 776 billion USD, neglects developers who choose to build on their platform, enriching it in the process. It's laughable.
Consider this: there's a bug we came across while developing our app, which has been reported since at least 2017, maybe earlier. This bug relates to the parent_id parameter of Facebook comments, which is sent incorrectly. The bug persists in their APIs. They keep saying they're aware and it will be fixed, but years have gone by without a fix. Since the end of last year, they've completely eliminated the support channel for this issue, making it impossible to report the bug.
"Beginning 4th Nov 2022, this support channel is no longer available for issues related to Pages API."
Facebook has no interest in helping us and no intention of improving this platform. Their sole interest lies in spending as little money as possible, hiring team members who often aren't even proficient in English. Our app was declined without a valid reason, even though our description clearly explained the app's functionality; evidently, they didn't grasp it.
Going forward, I'll think long and hard before wasting time and money developing applications for this platform. Maybe it's wiser to focus on TikTok, which has begun rolling out their APIs. They manage them infinitely better than this laughable platform.
Yes TikTok is important to focus on now, I started building on it recently and they are faster to approve things and get you started.
But we still need to build on Facebook unfortunately, they are still a big player in the social media and ads space… we need to stay patient and work with what we have
yes my app is AI-related
I can't even report bug on Facebook which is really bad
Our app review submission was also cancelled yesterday and we are not AI-related...
Yes, my App is AI related and I thought the same. I thought that FB might be trying to promote their own AI platform by restricting the connection of other AI APIs. But I think others with different App types are also facing the same issue.
everything everyone said in this thread above I relate to. Horrible experience and has been 2 months... no approval. Now fighting with the: "Also Facebook: blocks access to account when accessed from different location
Also Facebook review team: please disable the location security on your account
Me: this is not my location security, this is your location security...." that @Faisal describes
Seems like this must be a problem from Meta's side. App review used to work fine until yesterday. Our app keeps getting cancelled automatically too. We are a verified business and tech provider. We'll keep trying...
Same here. It's a real head-scratcher.
Any luck with approval? We continue with repeated immediate cancels. Thanks.
This problem was normalized a long time ago and approvals have also returned to normal.
Sometimes when it takes a while we cancel the request and resend it and then it is analyzed.