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A big part of our customers does not receive direct message webhooks since 2 hours ago
19

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Pierre-Alexandre
已發問 約 4 個月前
Chory

same issue

7月11日下午12:00
已選擇的回答
1

same here

7月11日下午12:16
Sajan
1

Same here!! Do you know if there is an ETA for this?

7月11日下午12:47
Nicolas
1

same issue!

7月11日下午1:15
Rafael
1

same issue!

7月11日下午2:12
Діма
1

same issue!

7月11日下午2:13
Ali
1

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

7月12日下午2:30
Nicolas
Nicolas

problem (for me) since july 10th

7月12日下午2:32
2

same issue!

7月11日上午10:57
Dima
2

same issue and reported a bug

7月11日上午11:17
Kelsey
2

same issue! with instagram

7月11日下午12:00
Alejandro
2

same issue! most of our customers can not receive instagram direct message. but comments still work well.

7月11日下午12:11
Barış
3

I also don't get webhooks.

7月11日上午10:35
Сергей
3

same issue ! ,no body has reported this error on bug report ?

7月11日下午12:17
Mostafa
Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

7月11日下午12:27
Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

7月11日下午12:28
Mostafa

subscribed .

7月11日下午12:36
5

the same issue

7月11日上午10:57
Anton
Anton

Fire issues were reported earlier >5 hours

7月11日上午11:05
Mostafa

have you reported ?

7月11日下午12:17
Mostafa

have you reported on Platform Bug Reports ?

7月11日下午12:18
5

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

7月11日下午12:36
Mostafa
Krista

Subscribed!

7月11日下午12:46