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A big part of our customers does not receive direct message webhooks since 2 hours ago
19

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Pierre-Alexandre
提问时间: 约 4 个月前
Chory

same issue

7月11日 12:00
已选回答
1

same here

7月11日 12:16
Sajan
1

Same here!! Do you know if there is an ETA for this?

7月11日 12:47
Nicolas
1

same issue!

7月11日 13:15
Rafael
1

same issue!

7月11日 14:12
Діма
1

same issue!

7月11日 14:13
Ali
1

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

7月12日 14:30
Nicolas
Nicolas

problem (for me) since july 10th

7月12日 14:32
2

same issue!

7月11日 10:57
Dima
2

same issue and reported a bug

7月11日 11:17
Kelsey
2

same issue! with instagram

7月11日 12:00
Alejandro
2

same issue! most of our customers can not receive instagram direct message. but comments still work well.

7月11日 12:11
Barış
3

I also don't get webhooks.

7月11日 10:35
Сергей
3

same issue ! ,no body has reported this error on bug report ?

7月11日 12:17
Mostafa
Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

7月11日 12:27
Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

7月11日 12:28
Mostafa

subscribed .

7月11日 12:36
5

the same issue

7月11日 10:57
Anton
Anton

Fire issues were reported earlier >5 hours

7月11日 11:05
Mostafa

have you reported ?

7月11日 12:17
Mostafa

have you reported on Platform Bug Reports ?

7月11日 12:18
5

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

7月11日 12:36
Mostafa
Krista

Subscribed!

7月11日 12:46