A big part of our customers does not receive direct message webhooks since 2 hours ago - 개발자 커뮤니티 포럼

커뮤니티
질문

A big part of our customers does not receive direct message webhooks since 2 hours ago

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Messenger

Pierre-Alexandre

질문함 약 4개월 전

Chory

same issue

7월 11일 오후 12:00

선택한 답변

same here

7월 11일 오후 12:16

Sajan

Same here!! Do you know if there is an ETA for this?

7월 11일 오후 12:47

Nicolas

same issue!

7월 11일 오후 1:15

Rafael

same issue!

7월 11일 오후 2:12

Діма

same issue!

7월 11일 오후 2:13

Ali

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

7월 12일 오후 2:30

Nicolas

problem (for me) since july 10th

7월 12일 오후 2:32

same issue!

7월 11일 오전 10:57

Dima

same issue and reported a bug

7월 11일 오전 11:17

Kelsey

same issue! with instagram

7월 11일 오후 12:00

Alejandro

same issue! most of our customers can not receive instagram direct message. but comments still work well.

7월 11일 오후 12:11

Barış

I also don't get webhooks.

7월 11일 오전 10:35

Сергей

same issue ! ,no body has reported this error on bug report ?

7월 11일 오후 12:17

Mostafa

Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

7월 11일 오후 12:27

Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

7월 11일 오후 12:28

Mostafa

subscribed .

7월 11일 오후 12:36

the same issue

7월 11일 오전 10:57

Anton

Fire issues were reported earlier >5 hours

7월 11일 오전 11:05

Mostafa

have you reported ?

7월 11일 오후 12:17

Mostafa

have you reported on Platform Bug Reports ?

7월 11일 오후 12:18

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

7월 11일 오후 12:36

Mostafa

Krista

Subscribed!

7월 11일 오후 12:46