Interrupción parcialshare-external
A big part of our customers does not receive direct message webhooks since 2 hours ago
19

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Pierre-Alexandre
Pregunta realizada hace aproximadamente 4 meses
Chory

same issue

11 de julio a las 12:00 p. m.
Respuesta seleccionada
1

same here

11 de julio a las 12:16 p. m.
Sajan
1

Same here!! Do you know if there is an ETA for this?

11 de julio a las 12:47 p. m.
Nicolas
1

same issue!

11 de julio a la 1:15 p. m.
Rafael
1

same issue!

11 de julio a las 2:12 p. m.
Діма
1

same issue!

11 de julio a las 2:13 p. m.
Ali
1

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

12 de julio a las 2:30 p. m.
Nicolas
Nicolas

problem (for me) since july 10th

12 de julio a las 2:32 p. m.
2

same issue!

11 de julio a las 10:57 a. m.
Dima
2

same issue and reported a bug

11 de julio a las 11:17 a. m.
Kelsey
2

same issue! with instagram

11 de julio a las 12:00 p. m.
Alejandro
2

same issue! most of our customers can not receive instagram direct message. but comments still work well.

11 de julio a las 12:11 p. m.
Barış
3

I also don't get webhooks.

11 de julio a las 10:35 a. m.
Сергей
3

same issue ! ,no body has reported this error on bug report ?

11 de julio a las 12:17 p. m.
Mostafa
Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

11 de julio a las 12:27 p. m.
Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

11 de julio a las 12:28 p. m.
Mostafa

subscribed .

11 de julio a las 12:36 p. m.
5

the same issue

11 de julio a las 10:57 a. m.
Anton
Anton

Fire issues were reported earlier >5 hours

11 de julio a las 11:05 a. m.
Mostafa

have you reported ?

11 de julio a las 12:17 p. m.
Mostafa

have you reported on Platform Bug Reports ?

11 de julio a las 12:18 p. m.
5

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

11 de julio a las 12:36 p. m.
Mostafa
Krista

Subscribed!

11 de julio a las 12:46 p. m.