انقطاع جزئي للخدمةshare-external
A big part of our customers does not receive direct message webhooks since 2 hours ago
19

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Pierre-Alexandre
تم طرح السؤال منذ حوالي ‏٤‏ أشهر
Chory

same issue

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الإجابة المحددة
1

same here

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Sajan
1

Same here!! Do you know if there is an ETA for this?

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Nicolas
1

same issue!

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Rafael
1

same issue!

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Діма
1

same issue!

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Ali
1

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

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Nicolas
Nicolas

problem (for me) since july 10th

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2

same issue!

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Dima
2

same issue and reported a bug

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Kelsey
2

same issue! with instagram

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Alejandro
2

same issue! most of our customers can not receive instagram direct message. but comments still work well.

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Barış
3

I also don't get webhooks.

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Сергей
3

same issue ! ,no body has reported this error on bug report ?

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Mostafa
Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

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Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

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Mostafa

subscribed .

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5

the same issue

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Anton
Anton

Fire issues were reported earlier >5 hours

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Mostafa

have you reported ?

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Mostafa

have you reported on Platform Bug Reports ?

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5

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

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Mostafa
Krista

Subscribed!

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