A big part of our customers does not receive direct message webhooks since 2 hours ago
19

Hello, are we the only one that do not receive direct messages webhooks for our customers ? We still receive other webhooks like comments. Thanks

Pierre-Alexandre
Asked about 6 months ago
Chory

same issue

July 11 at 12:00 PM
Selected Answer
1

same here

July 11 at 12:16 PM
Sajan
1

Same here!! Do you know if there is an ETA for this?

July 11 at 12:47 PM
Nicolas
1

same issue!

July 11 at 1:15 PM
Rafael
1

same issue!

July 11 at 2:12 PM
Діма
1

same issue!

July 11 at 2:13 PM
Ali
1

Still happening. I think they have some issues adding logic to support ig-reels and other things via webhook events :(

July 12 at 2:30 PM
Nicolas
Nicolas

problem (for me) since july 10th

July 12 at 2:32 PM
2

same issue!

July 11 at 10:57 AM
Dima
2

same issue and reported a bug

July 11 at 11:17 AM
Kelsey
2

same issue! with instagram

July 11 at 12:00 PM
Alejandro
2

same issue! most of our customers can not receive instagram direct message. but comments still work well.

July 11 at 12:11 PM
Barış
3

I also don't get webhooks.

July 11 at 10:35 AM
Сергей
3

same issue ! ,no body has reported this error on bug report ?

July 11 at 12:17 PM
Mostafa
Kelsey

we reported but it's a private posting because there's sensitive data in it. no updates from them yet

July 11 at 12:27 PM
Denis

i have created a bug report https://developers.facebook.com/support/bugs/1198520914919445/

July 11 at 12:28 PM
Mostafa

subscribed .

July 11 at 12:36 PM
5

the same issue

July 11 at 10:57 AM
Anton
Anton

Fire issues were reported earlier >5 hours

July 11 at 11:05 AM
Mostafa

have you reported ?

July 11 at 12:17 PM
Mostafa

have you reported on Platform Bug Reports ?

July 11 at 12:18 PM
5

Guys please subscribe here , so FB will solve it faster https://developers.facebook.com/support/bugs/1198520914919445/

July 11 at 12:36 PM
Mostafa
Krista

Subscribed!

July 11 at 12:46 PM