Hi,
We are contacting you today because we are experiencing difficulties retrieving webhook notifications since obtaining Advanced Access.
Despite having performed all the necessary tests and met the required conditions, we are not receiving any notifications. This feature is essential for the development of our application and its proper functioning.
In order to better understand the origin of the problem, we would be grateful if you could provide us with additional information:
We thank you in advance for your help and your precious time. We remain at your disposal to provide any additional information that may be useful in resolving this problem.
Sincerely, Kevin.
We have confirmed that we are subscribed to receive the relevant notifications, and we have double-checked that our endpoint URL is correct. Despite these measures, we are not receiving any notifications. This feature is essential for the development of our application and its proper functioning.
PS : I can receive test notifications.
What Product/API and event this question is about?
The ‘feed’ function on page notifications
See docs. Apps in dev mode don’t deliver live events.
The application is in Live mode
Yeah, but not approved for the required permission, therefore same applies
I'm sorry, but I didn't understand your comment. The META team had tested the application and I received advanced access to retrieve webhook notifications, the application is in live mode, but the problem is that I have never retrieved any notifications from the webhook except for test notifications. What exactly should I do? I've never received any notifications even from people who have a role in the application.
Received advanced access to retrieve webhook notifications? What permission you refer to that you submitted for advanced access?
pages_manage_metadata : The pages_manage_metadata permission allows your app to subscribe and receive webhooks about activity on the Page, and to update settings on the Page.
That's the only permission you have requested advanced access for? Do you test it with a page your app user is admin of? How do you generate the required page token?
And you plan to use it with your own page only? Did you double check the feed event is properly subscribed to and the app is properly subscribed to the page?
No, we're going to use it on our pages and on other people's pages. Yes, everything has been checked several times. When I send a test notification, I find the notification on my server, but the actual action taken by the users (be it the administrator or another user) is not sent.
pages_manage_metadata does not suffice then. Kinda weird your request for just that permission was approved w/o a proper use case.
I have advanced access to the following permissions: pages_manage_metadata, pages_read_engagement, pages_read_user_content, pages_manage_engagement, pages_manage_posts
In addition, the application is in live mode, and I still have the same problem.
pages_show_list is also required. Also please answer my questions like: Did you double check the feed event is properly subscribed to and the app is properly subscribed to the page?
Yes, the feed event is subscribed, and the application is subscribed to the page.
And what about pages_show_list?
all authorizations work correctly, except webhook notification, no notification is sent
Seems you are completely ignoring parts of my answers and keep repeating your issue description. You are missing pages_show_list
i'm sorry i didn't understand your question, i already have advanced access on the pages_show_list permission too, i forgot to tell you
It's getting more and more permissions the more often I ask. Well, if you really have all permissions on advanced access and review is fully completed, you should generate a new page token, unsubscribe app and events and resubscribe everything via the API again.
I've already resubscribed the connection between the account and the meta application and the pages, I'll remove the connection between the account and the pages and do what you asked, I'll let you know if it's resolved or not tomorrow.
thank you for your assistance