followers_count is empty
46

Hi everyone,

I'm working on a project using the Facebook Graph API, and I'm encountering an issue: the followers_count field is returning empty or null, even though it should contain the follower count.

Here’s what I’m using:

API endpoint: https://graph.facebook.com/v21.0/{id}?fields=followers_count Expected result: The number of followers for the given ID. Actual result: The followers_count field is empty or null. I’ve double-checked:

My access token and API version (v21.0) are valid. I’ve granted all required permissions, including those for pages_read_engagement and similar. There’s no mention of deprecation for this field in the documentation. Has anyone else faced this issue or knows what might be wrong? Any suggestions would be greatly appreciated!

Thanks in advance! 😊

Franck
已發問 約 1 個月前
Viktor

same here

12月4日上午12:40
Clark Ashley

same

12月4日上午5:04
Emmanuel

Same here

12月4日上午7:53
Michael

same

12月4日上午9:15
Diego

It seems to be fixed, it's working on my side.

12月5日上午12:02
已選擇的回答
1

Yes, we aslse experience this!

12月4日上午6:23
Vasil
1

We're seeing the same. Data is not being returned for: 'followers_count' or 'follows_count'

For a query such asfields=business_discovery.username(example){username,ig_id,followers_count,follows_count}

12月4日上午7:24
James
1

Same here

12月4日上午8:01
Freeda
1

Same here

12月4日上午9:14
Serge
1

Same Here

12月4日上午10:35
Joschka
1

same here, we recovered the data from this morning 6 AM and it was not yet an issue at this time

12月4日上午10:37
Marc
1

same issue

12月4日下午7:53
Ha
1

It's fixed on my side.

12月5日上午12:02
Diego
1

got fixed today

12月5日上午12:29
Joschka
1

Thursday, December 5, 2024 08:34 GMT looks like it started working again

12月5日上午12:36
Mateusz
2

same here

12月4日上午2:35
Freeda
2

Same here

12月4日上午3:27
Krystian
2

Same here

12月4日上午3:48
Max
2

Same with us

12月4日上午4:08
Janis
2

Same here. Any workarounds?

12月4日上午4:17
Hex
3

Sameeeee

12月4日上午1:11
Andrea
3

Same here!

12月4日上午1:12
Carlos
3

Same here

12月4日上午1:13
田中悠太
3

Same here

12月4日上午1:16
尾下裕亮
3

Totally same, issue is critial

12月4日上午4:16
Alex
3

same here!

12月4日上午5:05
Mateusz
4

Same issue here.

12月4日上午1:04
菊地 さや
5

Same issue with Instagram Graph API business discovery

12月4日上午1:33
Massimo
5

Same issue on our side since the 3rd of December, and it also impact the Instagram Graph API business discovery.

12月4日上午2:12
Diego
5

Same here

12月4日上午3:11
堀住 亮太
6

same here

12月4日上午12:57
Ilanit
6

same here

12月4日上午1:24
Michael
10

The same with Instagram Graph API business discovery

12月4日上午1:31
Arseniy
15

I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

12月4日上午3:21
押川 正樹
押川 正樹

If you are experiencing the same issue, I recommend leaving a comment or subscribing to the bug report at the URL mentioned above.

12月4日上午7:39
Nabhan

Thanks for reporting the bug. Subscribed.

12月4日上午7:49