followers_count is empty
46

Hi everyone,

I'm working on a project using the Facebook Graph API, and I'm encountering an issue: the followers_count field is returning empty or null, even though it should contain the follower count.

Here’s what I’m using:

API endpoint: https://graph.facebook.com/v21.0/{id}?fields=followers_count Expected result: The number of followers for the given ID. Actual result: The followers_count field is empty or null. I’ve double-checked:

My access token and API version (v21.0) are valid. I’ve granted all required permissions, including those for pages_read_engagement and similar. There’s no mention of deprecation for this field in the documentation. Has anyone else faced this issue or knows what might be wrong? Any suggestions would be greatly appreciated!

Thanks in advance! 😊

Franck
已發問 約 1 個月前
Viktor

same here

12月4日 00:40
Clark Ashley

same

12月4日 05:04
Emmanuel

Same here

12月4日 07:53
Michael

same

12月4日 09:15
Diego

It seems to be fixed, it's working on my side.

12月5日 00:02
已選擇的答案
1

Yes, we aslse experience this!

12月4日 06:23
Vasil
1

We're seeing the same. Data is not being returned for: 'followers_count' or 'follows_count'

For a query such asfields=business_discovery.username(example){username,ig_id,followers_count,follows_count}

12月4日 07:24
James
1

Same here

12月4日 08:01
Freeda
1

Same here

12月4日 09:14
Serge
1

Same Here

12月4日 10:35
Joschka
1

same here, we recovered the data from this morning 6 AM and it was not yet an issue at this time

12月4日 10:37
Marc
1

same issue

12月4日 19:53
Ha
1

It's fixed on my side.

12月5日 00:02
Diego
1

got fixed today

12月5日 00:29
Joschka
1

Thursday, December 5, 2024 08:34 GMT looks like it started working again

12月5日 00:36
Mateusz
2

same here

12月4日 02:35
Freeda
2

Same here

12月4日 03:27
Krystian
2

Same here

12月4日 03:48
Max
2

Same with us

12月4日 04:08
Janis
2

Same here. Any workarounds?

12月4日 04:17
Hex
3

Sameeeee

12月4日 01:11
Andrea
3

Same here!

12月4日 01:12
Carlos
3

Same here

12月4日 01:13
田中悠太
3

Same here

12月4日 01:16
尾下裕亮
3

Totally same, issue is critial

12月4日 04:16
Alex
3

same here!

12月4日 05:05
Mateusz
4

Same issue here.

12月4日 01:04
菊地 さや
5

Same issue with Instagram Graph API business discovery

12月4日 01:33
Massimo
5

Same issue on our side since the 3rd of December, and it also impact the Instagram Graph API business discovery.

12月4日 02:12
Diego
5

Same here

12月4日 03:11
堀住 亮太
6

same here

12月4日 00:57
Ilanit
6

same here

12月4日 01:24
Michael
10

The same with Instagram Graph API business discovery

12月4日 01:31
Arseniy
15

I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

12月4日 03:21
押川 正樹
押川 正樹

If you are experiencing the same issue, I recommend leaving a comment or subscribing to the bug report at the URL mentioned above.

12月4日 07:39
Nabhan

Thanks for reporting the bug. Subscribed.

12月4日 07:49