followers_count is empty
46

Hi everyone,

I'm working on a project using the Facebook Graph API, and I'm encountering an issue: the followers_count field is returning empty or null, even though it should contain the follower count.

Here’s what I’m using:

API endpoint: https://graph.facebook.com/v21.0/{id}?fields=followers_count Expected result: The number of followers for the given ID. Actual result: The followers_count field is empty or null. I’ve double-checked:

My access token and API version (v21.0) are valid. I’ve granted all required permissions, including those for pages_read_engagement and similar. There’s no mention of deprecation for this field in the documentation. Has anyone else faced this issue or knows what might be wrong? Any suggestions would be greatly appreciated!

Thanks in advance! 😊

Franck
Chiesta circa un mese fa
Viktor

same here

4 dicembre alle ore 00:40
Clark Ashley

same

4 dicembre alle ore 05:04
Emmanuel

Same here

4 dicembre alle ore 07:53
Michael

same

4 dicembre alle ore 09:15
Diego

It seems to be fixed, it's working on my side.

5 dicembre alle ore 00:02
Risposta selezionata
1

Yes, we aslse experience this!

4 dicembre alle ore 06:23
Vasil
1

We're seeing the same. Data is not being returned for: 'followers_count' or 'follows_count'

For a query such asfields=business_discovery.username(example){username,ig_id,followers_count,follows_count}

4 dicembre alle ore 07:24
James
1

Same here

4 dicembre alle ore 08:01
Freeda
1

Same here

4 dicembre alle ore 09:14
Serge
1

Same Here

4 dicembre alle ore 10:35
Joschka
1

same here, we recovered the data from this morning 6 AM and it was not yet an issue at this time

4 dicembre alle ore 10:37
Marc
1

same issue

4 dicembre alle ore 19:53
Ha
1

It's fixed on my side.

5 dicembre alle ore 00:02
Diego
1

got fixed today

5 dicembre alle ore 00:29
Joschka
1

Thursday, December 5, 2024 08:34 GMT looks like it started working again

5 dicembre alle ore 00:36
Mateusz
2

same here

4 dicembre alle ore 02:35
Freeda
2

Same here

4 dicembre alle ore 03:27
Krystian
2

Same here

4 dicembre alle ore 03:48
Max
2

Same with us

4 dicembre alle ore 04:08
Janis
2

Same here. Any workarounds?

4 dicembre alle ore 04:17
Hex
3

Sameeeee

4 dicembre alle ore 01:11
Andrea
3

Same here!

4 dicembre alle ore 01:12
Carlos
3

Same here

4 dicembre alle ore 01:13
田中悠太
3

Same here

4 dicembre alle ore 01:16
尾下裕亮
3

Totally same, issue is critial

4 dicembre alle ore 04:16
Alex
3

same here!

4 dicembre alle ore 05:05
Mateusz
4

Same issue here.

4 dicembre alle ore 01:04
菊地 さや
5

Same issue with Instagram Graph API business discovery

4 dicembre alle ore 01:33
Massimo
5

Same issue on our side since the 3rd of December, and it also impact the Instagram Graph API business discovery.

4 dicembre alle ore 02:12
Diego
5

Same here

4 dicembre alle ore 03:11
堀住 亮太
6

same here

4 dicembre alle ore 00:57
Ilanit
6

same here

4 dicembre alle ore 01:24
Michael
10

The same with Instagram Graph API business discovery

4 dicembre alle ore 01:31
Arseniy
15

I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

4 dicembre alle ore 03:21
押川 正樹
押川 正樹

If you are experiencing the same issue, I recommend leaving a comment or subscribing to the bug report at the URL mentioned above.

4 dicembre alle ore 07:39
Nabhan

Thanks for reporting the bug. Subscribed.

4 dicembre alle ore 07:49