Yes, it's possible to reverse a transaction on PhonePe if the wrong number was entered, but conditions apply:
- Call PhonePe customer care (07001-585-966)
- Explain the issue and provide transaction ID
Immediate Refund (within 24 hours)
- If the wrong recipient hasn't accepted/withdrawn the money, PhonePe may refund the amount automatically.
- If the recipient hasn't linked their bank account, PhonePe may cancel the transaction.
Request Refund (within 7 days)
- Open PhonePe app
- Go to "Transaction History"
- Select the incorrect transaction
- Tap "Report Issue" or "Dispute Transaction"
- Choose "Wrong Number" or "Incorrect Recipient"
- Explain the issue and submit
PhonePe Support Assistance
- Call PhonePe customer care (080-68727374)
- Explain the issue and provide transaction ID
Conditions for Refund
- Recipient hasn't withdrawn/accepted the money
- Recipient's account isn't linked to a bank
- Transaction is within 7 days
- PhonePe verifies the issue
Refund Timeline
- Automatic refund: 24 hours
- Requested refund: 7-10 working days
Important
- PhonePe may charge a refund processing fee (if applicable)
- Refund will be credited to your PhonePe wallet
If PhonePe is unable to refund, you may need to contact the recipient to request a refund or file a complaint with the RBI's Banking Ombudsman.
Keep your transaction ID handy and remain patient during the process.
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