- Community
- Domanda
Issue Description: Since November 14, 2024, 09:30 UTC, we are experiencing the following issues with Meta (Facebook) Lead Generation:
Current Status:
No leads being received via webhooks No leads appearing in Meta Lead Center Lead form submissions are still functioning (confirmed by WhatsApp redirects)
Observations:
Users can successfully complete lead forms Users are being redirected to WhatsApp conversations as expected The issue appears to be with Meta's data transmission, not the form itself
Question: Is anyone else experiencing similar issues with Meta Lead Gen Forms data transmission today?
I'm experiencing the same issue. I posted the same question but hadn’t seen yours before. I also have a question for you: what do you use for WA redirection? Do you redirect via a CTA on the end page of the lead gen form, or do you use additional automation? If so, I’d appreciate it if you could share what kind of automation you use. Thanks!
We use a just a CTA with the click to chat link https://faq.whatsapp.com/5913398998672934/ - that leads to a WhatsApp conversation with us. We use HubSpot WhatsApp integration to then chat with the leads.
What's your status now? Did you receive any leads in the meantime?
Paused all campaigns until this is resolved.
Yes, same here. I'm not sure how I'll know if it got resolved, though.
We are seeing leads not being reported in Ads manager and our cost skyrocketing as of today Nov, 14th
Where are you located? Can you see at which UTM time it started for you?