A webhook was configured to receive message notifications, at the time of registering the webhook if we received the request for correct registration of the webhook, if we used the test button we also received the events, but when sending a message to the number of the account does not receive any events, the events to which we are subscribed are

business_capability_update message_template_status_update messages

We have already configured some accounts in the same way, but this is the only one in which we do not receive events when a client answers, in the same way if messages go out to clients, the only issue is that we do not receive the event when the client answers