Access token does not return all pages from /me/accounts
33

Hello,

When trying to fetch pages for one of our customers, not all connected pages ar returned when calling:

https://graph.facebook.com/v15.0/me/accounts

We have double checked and verified together with the user that they check all relevant pages in the permissions dialog when creating their user access token.

Pages missing from the API response:

108845254644026 SesstionId: https://developers.facebook.com/tools/explorer/1786900588087828/?session_id=926981661965215 Curl:https://anotepad.com/notes/3pgsqy8x

Hùng
Chiesta circa un anno fa
Abs

Same issue here!

6 maggio alle ore 03:04
Gorr

Same here.

6 maggio alle ore 09:08
Risposta selezionata
0

Ojk can you explain me

23 luglio alle ore 14:57
Babar
1

Looks like its resolved now

8 maggio alle ore 05:16
Vipul
Babar

How to setup this method

23 luglio alle ore 14:59
1

Okay

15 luglio alle ore 04:06
Babar
3

We made it guys (getting attention from Meta), it's an outage and hope it get fixed soon: https://metastatus.com/graph-api

8 maggio alle ore 01:38
Kong
Vipul

Hope so

8 maggio alle ore 02:13
4

Same problem ! It's too bad , no body can register ! any body found how to solve it ?

6 maggio alle ore 12:37
Mostafa
Babar

This is a Facebook no body help you [...] whatsapp me

23 luglio alle ore 15:00
5

Hi all, we also have the same problem :(

6 maggio alle ore 02:16
Tomasz
Kong

Could you please upvote in this issue?

6 maggio alle ore 02:24
6

Also have the same problem - upvoted

6 maggio alle ore 04:36
Alexandra
6

Same here. Upvoted.

6 maggio alle ore 05:36
Koen
6

Same here. We have 2 different case. In some case the endpoint don't return page granted by the user. In other case the endpoint return pages not granted by the user.

6 maggio alle ore 09:02
Marco
7

We also have the same problem :(

6 maggio alle ore 04:30
Елена
7

also we have

6 maggio alle ore 04:51
Влад
8

Hi,

For those who's affected, please upvote and raise this issue. We can escalate this to Meta if more people voice up they are being affected. Thank!

6 maggio alle ore 02:08
Kong
9

We have the same problem as well!

The page admin is getting all pages in response, but users (even those with all rights) are not receiving the pages from https://graph.facebook.com//accounts API.

They have selected all relevant pages and rights for those pages in the login dialog.

6 maggio alle ore 04:36
Ekta
9

We are running a CRM software with this integration. This is affecting all our customers. So far we tried removing access and adding full rights, but that also does not work. Please help!

6 maggio alle ore 04:58
Parth
10

I see there is already a bug report for this, best that everyone subscribe to that one as well: https://developers.facebook.com/support/bugs/780004130341035/?join_id=f3a86600c291b8

6 maggio alle ore 07:04
Koen
12

Hi,

We faced similar problems here and we found out that even user only select the pages they want to allow access during login dialog, /me/accounts still return all other pages back without filtering only the selected pages. This cause our application to fail as we only expect those pages they selected return. In addition, it also does not return one of the pages they select during the login dialog which is confusing. I found a workaround by unlink and re-login again and select different pages and somehow the pages are now return.

Also, you need to put higher limit when querying /me/accounts. I'm putting 100 just in case it the list doesn't return the pages that I want.

6 maggio alle ore 01:53
Kong
Kong

This is not guaranteed workaround, I tried this on different account and now it doesn't work..

6 maggio alle ore 01:57
Kong

How do we escalate this to Meta?

6 maggio alle ore 01:57
Vipul

Need to report a bug

6 maggio alle ore 02:12
Kong

This endpoint is now community support only, we can't submit a bug report related to this endpoint anymore :(

6 maggio alle ore 02:24
Koen

https://developers.facebook.com/support/bugs/780004130341035/

6 maggio alle ore 07:16
Babar

Helo are you doing today my friend

23 luglio alle ore 15:08
16

We are getting same issue while retrieveing instgaram business accounts and pages. We get different error like below for different clients:

(#100) The page is not linked to an Instagram account or the linked IG account is not professional account (#10) Application does not have permission for this action

6 maggio alle ore 01:05
Vipul