Facebook Incorrect Follower Count
17

Hello,

The endpoint that we are using to fetch page's follower count is NOT working as intended.You can see that it returns incorrect/negative numbers.

query: me/insights?metric=page_fans&since=1713052800&until=1715039999

{
          "value": 70914,
          "end_time": "2024-04-28T07:00:00+0000"
        },
        {
          "value": 70913,
          "end_time": "2024-04-29T07:00:00+0000"
        },
        {
          "value": -2,
          "end_time": "2024-05-01T07:00:00+0000"
        },
        {
          "value": -4,
          "end_time": "2024-05-02T07:00:00+0000"
        },
        {
          "value": -4,
          "end_time": "2024-05-03T07:00:00+0000"
        },
        {
          "value": -7,
          "end_time": "2024-05-04T07:00:00+0000"
        },
        {
          "value": -7,
          "end_time": "2024-05-05T07:00:00+0000"
        },
        {
          "value": -7,
          "end_time": "2024-05-06T07:00:00+0000"
        },
        {
          "value": 70909,
          "end_time": "2024-05-07T07:00:00+0000"
        }
Oktay
Asked about 2 weeks ago
Joey

yes, same

May 6 at 12:46 PM
Samantha

Same here, we are getting many 0 values back.

May 6 at 2:02 PM
Selected Answer
3

Is there anyone who can create a bug report for this issue? It's a serious one and effecting a lot of users. Plus, it spreads to new days too. For example, we were be able to see a data for yesterday, but today, that data is also corrupted.

May 7 at 2:09 AM
Fırat
Selected Answer
1

Also affected

May 7 at 3:05 AM
Mike
3

Same here

May 6 at 6:39 AM
Fırat
3

Seeing the same here as well.

May 6 at 7:14 AM
Jeremy
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:31 AM
3

Same here

May 6 at 7:18 AM
Geoffrey
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:31 AM
3

Same here

May 6 at 9:03 AM
Vitor
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:31 AM
4

Same here! Happening on lots of users

May 6 at 6:42 AM
Rodrigo
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:30 AM
4

Same happening here, but with "value: 1" for the dates since 05-01. Then "correct" again on 05-07.

May 6 at 9:04 AM
Norbi
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:30 AM
4

Same here

May 6 at 1:49 PM
Kiki
Oktay

please add your comment here too: https://developers.facebook.com/support/bugs/420706677375631/

May 7 at 2:31 AM