we are experiencing a problem with publishing Instagram Reels and Instagram Stories containing video files!!!
36

The media file is successfully uploaded, but at the moment of publishing, the Instagram API returns this transient error:

{
  "error": {
    "message": "An unexpected error has occurred. Please retry your request later.",
    "type": "OAuthException",
    "is_transient": true,
    "code": 2,
    "fbtrace_id": "AWmhFVXDU-NbEwP7AuocJZk"
  }
};

This problem is probably related to the processing of video files, as we are able to publish posts containing only images. +- 12 hours ago started appear this problem. Could you fix this bug ASAP, please?

Tomáš
已發問 約 5 個月前
Adam Ango

Hello, we are experiencing the same issue. Started around 2023-12-08T07:00:00.000Z.

12月8日 02:12
Mitch

Hello guys,

we are also heavily experiencing this. Thousands of requests are failing.

Can you please look at this with priority?

Thank you, MC

12月8日 02:14
Martin

Hi, we are facing the same problem.

12月8日 02:18
Martina

Hey, we're experiencing the same issue on our end as well.

12月8日 02:30
Čoríza

Hello, we are experiencing the same issue as well.

12月8日 02:32
Александр

Same issue!

12月8日 02:42
Florian

Same issue!

12月8日 02:49
Dan

Yes, we are facing the same issue!

12月8日 02:51
Jan

Same issue in our environment.

12月8日 02:57
Johana

We are facing the same issue..

12月8日 03:19
Andy

please fix it ASAP, same issue here

12月8日 04:26
Leon

Sees like a general error, lets see if devs read us soon

12月8日 04:34
Jonathan

We're experiencing the same errors for publishing

12月8日 05:57
已選擇的答案
1

Still same issue

12月8日 19:53
Александр
2

Hey, a lot of errors started from 2023-12-08 07:00:00 (UTC), cannot publish directly to Instagram

12月8日 04:46
Ricu
2

Yes, we are facing the same issue

12月8日 05:10
Marco
2

we are facing the same issue on our plattform...

12月8日 05:41
Maycon
2

Same issue

12月8日 06:01
Davis
2

Same issue over here :/

12月8日 06:15
Frederic
2

Same issue

12月8日 06:23
Geoffrey
2

Same issue here.

12月8日 06:36
Gavin
2

Same issue here!

12月8日 06:54
Britt
2

Same issue here

12月8日 07:15
Sai
2

We are seeing the same issue. The error rate has seemed elevated lately. Please help unblock us!

12月8日 08:02
Matt
3

We are experiencing same issue here too

12月8日 06:48
Hani
3

Seems to be working now for me

12月8日 10:10
Hani
4

Yes, we are facing the same issue on our plattform

12月8日 02:58
Dan
6

I think it's better to upvote this bug report instead:

https://developers.facebook.com/support/bugs/2321953024667145/

I doubt Facebook team checks the community comments.

12月8日 06:00
Ervin
Ricu

Or this one: https://developers.facebook.com/support/bugs/338726989017522/

12月8日 06:03
8

Hi Facebook, many of our requests are failing. We have many clients who are unable to post on Instagram now.

Could you please investigate? It's very important to us. Thank you very much! Tomas

12月8日 02:21
Tomas
12

Same here! How is it possible that Meta/Facebook/Instagram always breaks their API on a Friday?

It's the 101 on the deployments book: Never deploy on a Friday!

12月8日 03:39
Ervin
12

Hello, we are experiencing the same issue! could you fix ASAP, please?

12月8日 02:15
ZoomSphere