we are experiencing a problem with publishing Instagram Reels and Instagram Stories containing video files!!!
36

The media file is successfully uploaded, but at the moment of publishing, the Instagram API returns this transient error:

{
  "error": {
    "message": "An unexpected error has occurred. Please retry your request later.",
    "type": "OAuthException",
    "is_transient": true,
    "code": 2,
    "fbtrace_id": "AWmhFVXDU-NbEwP7AuocJZk"
  }
};

This problem is probably related to the processing of video files, as we are able to publish posts containing only images. +- 12 hours ago started appear this problem. Could you fix this bug ASAP, please?

Tomáš
Enviada há cerca de 5 meses
Adam Ango

Hello, we are experiencing the same issue. Started around 2023-12-08T07:00:00.000Z.

8 de dezembro às 02:12
Mitch

Hello guys,

we are also heavily experiencing this. Thousands of requests are failing.

Can you please look at this with priority?

Thank you, MC

8 de dezembro às 02:14
Martin

Hi, we are facing the same problem.

8 de dezembro às 02:18
Martina

Hey, we're experiencing the same issue on our end as well.

8 de dezembro às 02:30
Čoríza

Hello, we are experiencing the same issue as well.

8 de dezembro às 02:32
Александр

Same issue!

8 de dezembro às 02:42
Florian

Same issue!

8 de dezembro às 02:49
Dan

Yes, we are facing the same issue!

8 de dezembro às 02:51
Jan

Same issue in our environment.

8 de dezembro às 02:57
Johana

We are facing the same issue..

8 de dezembro às 03:19
Andy

please fix it ASAP, same issue here

8 de dezembro às 04:26
Leon

Sees like a general error, lets see if devs read us soon

8 de dezembro às 04:34
Jonathan

We're experiencing the same errors for publishing

8 de dezembro às 05:57
Resposta selecionada
1

Still same issue

8 de dezembro às 19:53
Александр
2

Hey, a lot of errors started from 2023-12-08 07:00:00 (UTC), cannot publish directly to Instagram

8 de dezembro às 04:46
Ricu
2

Yes, we are facing the same issue

8 de dezembro às 05:10
Marco
2

we are facing the same issue on our plattform...

8 de dezembro às 05:41
Maycon
2

Same issue

8 de dezembro às 06:01
Davis
2

Same issue over here :/

8 de dezembro às 06:15
Frederic
2

Same issue

8 de dezembro às 06:23
Geoffrey
2

Same issue here.

8 de dezembro às 06:36
Gavin
2

Same issue here!

8 de dezembro às 06:54
Britt
2

Same issue here

8 de dezembro às 07:15
Sai
2

We are seeing the same issue. The error rate has seemed elevated lately. Please help unblock us!

8 de dezembro às 08:02
Matt
3

We are experiencing same issue here too

8 de dezembro às 06:48
Hani
3

Seems to be working now for me

8 de dezembro às 10:10
Hani
4

Yes, we are facing the same issue on our plattform

8 de dezembro às 02:58
Dan
6

I think it's better to upvote this bug report instead:

https://developers.facebook.com/support/bugs/2321953024667145/

I doubt Facebook team checks the community comments.

8 de dezembro às 06:00
Ervin
Ricu

Or this one: https://developers.facebook.com/support/bugs/338726989017522/

8 de dezembro às 06:03
8

Hi Facebook, many of our requests are failing. We have many clients who are unable to post on Instagram now.

Could you please investigate? It's very important to us. Thank you very much! Tomas

8 de dezembro às 02:21
Tomas
12

Same here! How is it possible that Meta/Facebook/Instagram always breaks their API on a Friday?

It's the 101 on the deployments book: Never deploy on a Friday!

8 de dezembro às 03:39
Ervin
12

Hello, we are experiencing the same issue! could you fix ASAP, please?

8 de dezembro às 02:15
ZoomSphere