we are experiencing a problem with publishing Instagram Reels and Instagram Stories containing video files!!!
36

The media file is successfully uploaded, but at the moment of publishing, the Instagram API returns this transient error:

{
  "error": {
    "message": "An unexpected error has occurred. Please retry your request later.",
    "type": "OAuthException",
    "is_transient": true,
    "code": 2,
    "fbtrace_id": "AWmhFVXDU-NbEwP7AuocJZk"
  }
};

This problem is probably related to the processing of video files, as we are able to publish posts containing only images. +- 12 hours ago started appear this problem. Could you fix this bug ASAP, please?

Tomáš
질문함 약 5개월 전
Adam Ango

Hello, we are experiencing the same issue. Started around 2023-12-08T07:00:00.000Z.

12월 8일 오전 2:12
Mitch

Hello guys,

we are also heavily experiencing this. Thousands of requests are failing.

Can you please look at this with priority?

Thank you, MC

12월 8일 오전 2:14
Martin

Hi, we are facing the same problem.

12월 8일 오전 2:18
Martina

Hey, we're experiencing the same issue on our end as well.

12월 8일 오전 2:30
Čoríza

Hello, we are experiencing the same issue as well.

12월 8일 오전 2:32
Александр

Same issue!

12월 8일 오전 2:42
Florian

Same issue!

12월 8일 오전 2:49
Dan

Yes, we are facing the same issue!

12월 8일 오전 2:51
Jan

Same issue in our environment.

12월 8일 오전 2:57
Johana

We are facing the same issue..

12월 8일 오전 3:19
Andy

please fix it ASAP, same issue here

12월 8일 오전 4:26
Leon

Sees like a general error, lets see if devs read us soon

12월 8일 오전 4:34
Jonathan

We're experiencing the same errors for publishing

12월 8일 오전 5:57
선택한 답변
1

Still same issue

12월 8일 오후 7:53
Александр
2

Hey, a lot of errors started from 2023-12-08 07:00:00 (UTC), cannot publish directly to Instagram

12월 8일 오전 4:46
Ricu
2

Yes, we are facing the same issue

12월 8일 오전 5:10
Marco
2

we are facing the same issue on our plattform...

12월 8일 오전 5:41
Maycon
2

Same issue

12월 8일 오전 6:01
Davis
2

Same issue over here :/

12월 8일 오전 6:15
Frederic
2

Same issue

12월 8일 오전 6:23
Geoffrey
2

Same issue here.

12월 8일 오전 6:36
Gavin
2

Same issue here!

12월 8일 오전 6:54
Britt
2

Same issue here

12월 8일 오전 7:15
Sai
2

We are seeing the same issue. The error rate has seemed elevated lately. Please help unblock us!

12월 8일 오전 8:02
Matt
3

We are experiencing same issue here too

12월 8일 오전 6:48
Hani
3

Seems to be working now for me

12월 8일 오전 10:10
Hani
4

Yes, we are facing the same issue on our plattform

12월 8일 오전 2:58
Dan
6

I think it's better to upvote this bug report instead:

https://developers.facebook.com/support/bugs/2321953024667145/

I doubt Facebook team checks the community comments.

12월 8일 오전 6:00
Ervin
Ricu

Or this one: https://developers.facebook.com/support/bugs/338726989017522/

12월 8일 오전 6:03
8

Hi Facebook, many of our requests are failing. We have many clients who are unable to post on Instagram now.

Could you please investigate? It's very important to us. Thank you very much! Tomas

12월 8일 오전 2:21
Tomas
12

Same here! How is it possible that Meta/Facebook/Instagram always breaks their API on a Friday?

It's the 101 on the deployments book: Never deploy on a Friday!

12월 8일 오전 3:39
Ervin
12

Hello, we are experiencing the same issue! could you fix ASAP, please?

12월 8일 오전 2:15
ZoomSphere