Partial Outageshare-external
we are experiencing a problem with publishing Instagram Reels and Instagram Stories containing video files!!!
36

The media file is successfully uploaded, but at the moment of publishing, the Instagram API returns this transient error:

{
  "error": {
    "message": "An unexpected error has occurred. Please retry your request later.",
    "type": "OAuthException",
    "is_transient": true,
    "code": 2,
    "fbtrace_id": "AWmhFVXDU-NbEwP7AuocJZk"
  }
};

This problem is probably related to the processing of video files, as we are able to publish posts containing only images. +- 12 hours ago started appear this problem. Could you fix this bug ASAP, please?

Tomáš
Asked about 5 months ago
Adam Ango

Hello, we are experiencing the same issue. Started around 2023-12-08T07:00:00.000Z.

December 8 at 2:12 AM
Mitch

Hello guys,

we are also heavily experiencing this. Thousands of requests are failing.

Can you please look at this with priority?

Thank you, MC

December 8 at 2:14 AM
Martin

Hi, we are facing the same problem.

December 8 at 2:18 AM
Martina

Hey, we're experiencing the same issue on our end as well.

December 8 at 2:30 AM
Čoríza

Hello, we are experiencing the same issue as well.

December 8 at 2:32 AM
Александр

Same issue!

December 8 at 2:42 AM
Florian

Same issue!

December 8 at 2:49 AM
Dan

Yes, we are facing the same issue!

December 8 at 2:51 AM
Jan

Same issue in our environment.

December 8 at 2:57 AM
Johana

We are facing the same issue..

December 8 at 3:19 AM
Andy

please fix it ASAP, same issue here

December 8 at 4:26 AM
Leon

Sees like a general error, lets see if devs read us soon

December 8 at 4:34 AM
Jonathan

We're experiencing the same errors for publishing

December 8 at 5:57 AM
Selected Answer
1

Still same issue

December 8 at 7:53 PM
Александр
2

Hey, a lot of errors started from 2023-12-08 07:00:00 (UTC), cannot publish directly to Instagram

December 8 at 4:46 AM
Ricu
2

Yes, we are facing the same issue

December 8 at 5:10 AM
Marco
2

we are facing the same issue on our plattform...

December 8 at 5:41 AM
Maycon
2

Same issue

December 8 at 6:01 AM
Davis
2

Same issue over here :/

December 8 at 6:15 AM
Frederic
2

Same issue

December 8 at 6:23 AM
Geoffrey
2

Same issue here.

December 8 at 6:36 AM
Gavin
2

Same issue here!

December 8 at 6:54 AM
Britt
2

Same issue here

December 8 at 7:15 AM
Sai
2

We are seeing the same issue. The error rate has seemed elevated lately. Please help unblock us!

December 8 at 8:02 AM
Matt
3

We are experiencing same issue here too

December 8 at 6:48 AM
Hani
3

Seems to be working now for me

December 8 at 10:10 AM
Hani
4

Yes, we are facing the same issue on our plattform

December 8 at 2:58 AM
Dan
6

I think it's better to upvote this bug report instead:

https://developers.facebook.com/support/bugs/2321953024667145/

I doubt Facebook team checks the community comments.

December 8 at 6:00 AM
Ervin
Ricu

Or this one: https://developers.facebook.com/support/bugs/338726989017522/

December 8 at 6:03 AM
8

Hi Facebook, many of our requests are failing. We have many clients who are unable to post on Instagram now.

Could you please investigate? It's very important to us. Thank you very much! Tomas

December 8 at 2:21 AM
Tomas
12

Same here! How is it possible that Meta/Facebook/Instagram always breaks their API on a Friday?

It's the 101 on the deployments book: Never deploy on a Friday!

December 8 at 3:39 AM
Ervin
12

Hello, we are experiencing the same issue! could you fix ASAP, please?

December 8 at 2:15 AM
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