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Messaging Limit Reduced from 100k to 250 Despite High-Quality Rating and Approved Display Name
1

Hello,

We are experiencing an issue where our messaging limit was suddenly reduced from 100k to 250 despite having a high-quality rating and an approved display name. This reduction is severely impacting our business operations.

Details: - Quality Rating: High (see attached screenshot) - Display Name: Approved (see attached screenshot)

We have followed the guidelines mentioned in the official documentation

Our existing support ticket ID is: 8642227182459097

Could you please assist us in understanding why this limit reduction occurred and how we can resolve this issue promptly?

Thank you for your assistance.

Best regards, Nayan

Dev
Asked about 5 months ago