Hello,
We are experiencing an issue where our messaging limit was suddenly reduced from 100k to 250 despite having a high-quality rating and an approved display name. This reduction is severely impacting our business operations.
Details: - Quality Rating: High (see attached screenshot) - Display Name: Approved (see attached screenshot)
We have followed the guidelines mentioned in the official documentation
Our existing support ticket ID is: 8642227182459097
Could you please assist us in understanding why this limit reduction occurred and how we can resolve this issue promptly?
Thank you for your assistance.
Best regards, Nayan