Inconsistent Delivery on Messages API—Need Help Debugging Template and Reachability Issues
1

Hi,

I’m encountering an issue with the Messages API (https://graph.facebook.com/v18.0/223881217480630/messages). The delivery of messages is inconsistent: some users are receiving messages while others are not, despite using the same API and templates.

Here are the key points I’ve explored so far:

Rate Limit: The number of attempted messages is low, so it seems unlikely that a rate limit is the issue. When I call the API via Postman, I receive a message_status: "accepted" response.

Template Delivery: The same message template is being delivered to some recipients but not to others.

Number Reachability: Some numbers that have successfully received messages before are now not receiving them, even with the same template.

I would greatly appreciate any assistance in debugging this issue. Has anyone experienced something similar or have insights into what might be causing the problem?

Thank you for your help!

Sehj
Asked about 3 weeks ago