The app is still in restricted access. Would you kindly take the app out of restricted access? Disabled people use our app to get assistance in (medical, police, fire) emergencies. Users are unable to access the app since it is restricted.

Any update on the app restriction, we have finished all required actions. Kindly provide update as this is impacting the application which is in live environment.

Hello Team, would you kindly take the app out of restricted mode? The app has been restricted for more than a month, which has affected users' ability to utilize it in emergency circumstances (police, fire, medical).

After we have finished all required actions, the app is still in restricted mode. The app has been restricted for more than a month, which has affected users' ability to utilize it in emergency circumstances (police, fire, medical).

Any developments on the app restriction? Please provide an update, as this is having an effect on the live application.

Nothing has changed on our end; the restriction is still in place. App was in restricted mode for about a month. I respectfully inquire with you; Did you take any particular action to get the restriction removed?

we are in the same boat

was your restriction finally lifted?

We have a similar problem. There are new violations from time to time, which are solved by sending the same information again. However, Platform Term 7.e.i.1 remains in place and the app is still restricted.

To restore the app, respond to the open violations listed below. Resolve violation, Resolved Jun 13, 2024 Resolve violation, Resolved Jul 24, 2024 Resolve violation, Resolved Jun 24, 2024 Resolve violation, Resolved Jul 16, 2024

Not yet, still app in restrictions state.

same here

This application is created for differently abled persons and domain of the application is Public Health. Moreover this app is created for free usage. App can't be in restricted for these many days as users can't speak to call centre team and specifically designed to cater deaf, speech impaired and hard hearing people. Kindly allow the app so that emergency cases will be placed by the users. Request you to let us know if additional information required on the same.

Any update on the app restriction as this request is pending from almost 1 month and no update from community group. Kindly provide update as this is impacting the application which is in live environment.

After we have finished all required actions, the app is still in restricted mode. Please remove the app's restrictions so that disabled users can use it in an emergency.

When did your app get restricted? Just today?

Same for us, the restriction has been removed. It took 18 days. Fingers crossed, it will be soon sorted out for everyone else still having this issue!

We resolved one (that still had 13 days "until restrictions" at the time) and received the usual all-clear email from the reviewers.

Unfortunately, the app remains restricted with the unanswerable "timely responses" violation several days later.

The main app dashboard indicates that "timely responses" violation is due in 2025, too.

A similar thing happened on our end. Initially, we received a regular violation, "Broken Facebook Login," which was resolved on June 7. On June 11, we received a "Timely response" restriction. Today, we received the same violation about "Broken Facebook Login" so we could reply. We are currently waiting for the results.

@Lee, kindly update this post if you receive any response or if the "Timely response" restriction will be removed after the review.

Update: we got a favorable response to the new violation received today (Broken Facebook Login). It was resolved, but the app is still restricted. So the review didn't resolve anything for us:/

Same here. We received a new "old" violation today. It was resolved but the app is still restricted...

Our app had the same issue, we resolved the violation on 6/13 and then just had the restriction lifted today. Sounds like they have a massive backlog, hopefully they get to everyone soon!

Thank you for the update, @Katelyn! We also noticed one thing in the restriction text that wasn't there before (compared to the screenshots we have):

If you are receiving this violation and have already responded to all other violations, your responses are in process.

The information is not very visible at first glance. A better UX would be adding "In review" messages when you have resolved violations instead of just displaying a "Restricted" label.

This happened to us also. Our resolved violation for 7.a. was re-opened just after we had all of the restrictions lifted for 7.e.i.1.

We resubmitted the instructions that we always give and it eventually got resolved a few hrs later.

One thing to call out, for anyone else that deals with 7.a., is that there's a setting all the way on the bottom of Basic App Settings, that lets you submit your app review instructions. I think that this is the reason we kept getting 7.a. violations, even though we've submitted review instructions before in the past via these violation resolutions. My guess is that Meta's app review process doesn't transfer response submissions onto the app's settings, and their reviewers don't check previous submissions for instructions either.

We had a "violation" resolved, and yet we're still restricted. Meta is becoming a joke by this point

In our case, the app went from Live to Development mode. Only the test users and people with roles can query the API. The approved permissions have the "Advanced access granted" status, so we hope that once the restriction is removed, the review for advanced access will not be necessary.

Except the restriction won't ever be removed. We're going down the track of creating an entire new app in Facebook

The app continues to have the same problem. Would you kindly take the app out of restricted mode? Disabled people use our app to get assistance in (medical, police, fire) emergencies. Users are unable to access the app since it is restricted.

I hope that the Meta team has examined our posts. Due to restrictions, disabled people cannot utilize apps in emergency (medical, fire, and accident) situations. Would you kindly assist us in resolving about this issue?

After resolved all required actions (7.a & 6.1), the app's status is still restricted. Would you kindly remove the app's restrictions? So users with disabilities can utilize the app.

Hello Facebook Team,

Resolved below required actions, the app remains in the "Restrictions" state.

To restore the app, respond to the open violations listed below. Resolve violation, Resolved Jul 2, 2024 Resolve violation, Resolved Jun 17, 2024

Would you kindly remove the app's restrictions so that disable users can use it.

Ours has not yet. Hoping it's some backlogged process they're working through.

Ours has not resolved yet either. And Meta Direct Support has been zero help.

Ours is still restricted. Really frustrating. @Avi: Have you done anything other than wait and hope for the best?

It's the same thing on our end - the restriction is still in place. It would be awesome to get some insights from someone whose restriction was removed, just like @Florian asked - how long was the app restricted? - did you take any particular actions to remove the restriction? - were you notified via email that the restriction is no longer available, or did you visit your app settings and see that it is no longer restricted?

Assuming you are talking about this Timely Response restriction. My app was restricted for about 3 days. I messed around with business settings to try and fix it, but really I didn't do anything. I was notified about the restriction, but not of its removal, it just magically resolved itself.

@craig any specifics on what you did with the business settings? We've been considering changing our logo or name to trigger a review or something but also don't want to mess anything up. We are going on day 7 and really want to resolve this issue for our users.

@Katelyn We attempted a logo change; it came back as approved in under 10 minutes.

I did include a big all caps note about the bug asking for escalation to the team... but that's a bit of a hail-mary sort of thing.

(and to be clear, the approved new logo didn't fix the problem)

Any update on this? Its been months now. Our customers are facing a lot of issues because of this.

Anyone able to resolve this issue?

My app does not appear in the "/appeal" page so I have no way to contact the reviewer and get my app restored I also tryed to respond in the violation notification but when I submit my response, I just receive an error

We're still in the stuck state at the moment. Got a "violation resolved" notice for the thing that wqas due in two weeks that we responded to, but the "timely" one is still in effect.

Hoping it's just a fix rolling out.

We're still in a restricted state.

My app is still stuck

our app is still restricted

still restricted

We are still restricted:/

Stuck

Got a new violation message saying our integration is broken and that they will begin restrictions in a month's time. But it is broken because the app is restricted so I'm not sure what is going on internally but something seems really screwed up.

We are still restricted despite no open action items - every violation is in a resolved state. This is definitely not fixed for everyone

still restricted, over a month now ...

Compensation for a paid service you offer that relies on a free platform? Good luck with that.

were you able to resolve this?

How long were you in a restricted state?

Same. All working again.

Nothing here. The whole thing is strange. Facebook contacted me about the previous violations saying they didn't have any login to test. I had to give them the user and password to my test account. This whole thing seems mismanaged.

Same here. I have an open Direct Support ticket but they just keep copying and pasting the same platform policy information with no real answers.

I've resolved both violations...sitting there on my app dashboard as resolved with the big red banner of app restriction makes me so livid!

This is so discouraging

Same issue here

still having

I'm having the SAME EXACT ISSUE!!!!!

This is crazy and most disheartening