Receiving test messaging_seen, but cannot receive test messages
1

I am facing troubles with the setup. I have application, connected business account to it. I am settiing up webhooks using webhooks widget, passed verification. But I cannot test receiving event like messages, while I receive testing of messaging_seen. I wonder what I've done wrong, my app is running in development mode and I didn't apply for advanced access for any of instagram_basic, pages_manage_metadata or instagram_manage_messages. Thank you in advance!

Bogdan
Asked about 4 months ago
Selected Answer
3

This problem is in Instagram. When you open the Instagram application, the messaging_seen notification is sent normally, but in the client’s web or the Meta Business Suite of the page, the notification is not sent, nor is the interaction notification (message_reactions). I am trying to reach Meta support, but I cannot.

June 19 at 6:11 PM
Amr
Bogdan

But I am receiving test event of type messaging_seen. I cannot receive testing event of type messages, aren't we having opposite issues?

June 20 at 2:30 PM