Hello,

My app is not receiving data on webhook for all my client accounts.

My clients connected the WhatsApp Business using Embedded Signup with my App, and the process went smoothly. Now they are able to send messages, send templates, and more using the cloud api.

The issue is when a message is sent from their WABA account, we're not receiving status updates on our app's webhook for any of our clients

after onboarding we generated access_token and then we fetched waba_id for this client, and we received this response {'data': {'app_id': '367044752330828', 'type': 'SYSTEM_USER', 'application': 'Implifie', 'data_access_expires_at': 0, 'expires_at': 1725363172, 'is_valid': True, 'issued_at': 1720179171, 'scopes': ['whatsapp_business_management', 'whatsapp_business_messaging', 'public_profile'], 'granular_scopes': [{'scope': 'whatsapp_business_management', 'target_ids': ['301101699751571']}, {'scope': 'whatsapp_business_messaging', 'target_ids': ['301101699751571']}], 'user_id': '122107336964343348'}}

once we got the waba_id, we then requested the phone_number which was added for this client, and we received this response {'data': [{'verified_name': 'Vakil Manish Mathur', 'code_verification_status': 'VERIFIED', 'display_phone_number': '+91 99259 33318', 'quality_rating': 'GREEN', 'platform_type': 'NOT_APPLICABLE', 'throughput': {'level': 'STANDARD'}, 'last_onboarded_time': '2024-07-05T11:32:50+0000', 'webhook_configuration': {'application': 'https://api.implifie.com/api/webhooks/DUL2UhCJy8e8yhUm'}, 'id': '334887716372921'}], 'paging': {'cursors': {'before': 'QVFIUmtOa........xcjFJMDlvUHJB', 'after': 'QVFIU.......qZAzhxcjFJMDlvUHJB'}}}

as you can see, the phone number response has webhook url for our application

We're not able to understand why we're not able to receive incoming messages for this client. If there is permission that we need to request inorder to receive data on webhook for a client during onboarding, then please let us know, and we will request those permissions. If the issue is something else, please let us know.